Time­for up­time

LogisticsNews Middle East - - TALKING POINT -

Ford Trucks al­ways aims to pro­vide premium and well-rounded sup­port when it comes to its af­ter sales ser­vice. Up­time is the first pri­or­ity of Ford Trucks, so it is re­garded as highly im­por­tant to keep the trucks on road for as long as they are re­quired.

At the heart of the com­pany’s part­ner­ship with its cus­tomers is a com­mit­ment to en­sur­ing they feel the Ford Trucks’ dif­fer­ence not only by boost­ing their op­er­a­tions through its cut­ting-edge prod­ucts but also via the ser­vice and many sup­port ben­e­fits they re­ceive af­ter their pur­chase.

Glob­ally, this seam­less sup­port is de­liv­ered by Ford Trucks’ net­work of more than 82 dealer lo­ca­tions on im­por­tant in­ter­na­tional routes in East­ern Europe, Mid­dle East and Africa, Rus­sia and CIS coun­tries. All the ser­vice cen­tres are equipped with lat­est tech­nol­ogy di­ag­nos­tics and spe­cial tools to do the re­quired job in an ef­fi­cient way.

In the Mid­dle East, Ford Trucks after­sales ser­vices are rep­re­sented by mo­bile ser­vices and a wide net­work of ser­vice cen­tres in KSA, UAE, Qatar, Oman, Bahrain, and Kuwait by of­fi­cial Ford Trucks Deal­ers. This en­sures Ford Trucks and its deal­ers can serve re­gional cus­tomers with a com­plete sup­port pro­gramme, in­clud­ing vi­tal on-the-spot re­pairs that are ded­i­cated to max­imis­ing fleet op­er­a­tor and owner up­time.

Ford Trucks is also in­vest­ing into the re­gion, adding to its ex­ten­sive work­shop lo­ca­tions with the in­au­gu­ra­tion of fur­ther fa­cil­i­ties in the UAE, KSA, and else­where. Only orig­i­nal Ford Trucks parts, which are man­u­fac­tured to gen­uine spec­i­fi­ca­tions, are au­tho­rised to be used for any re­quired ser­vices at its work­shops. This means clients can al­ways be as­sured that they will fit and func­tion as in­tended un­der the guar­an­tee of Ford Trucks qual­ity.

Se­cur­ing spare parts can be a ma­jor is-

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