Spirit of the age

The Week Middle East - - News -

“We value your call.” Re­ally? Be­ing kept on hold can make peo­ple’s blood boil – and it seems flat­tery only makes it worse. Ac­cord­ing to a Which? poll, “your call is val­ued” is the most ir­ri­tat­ing of all on-hold mes­sages. It was cited by 47% of re­spon­dents; 28% most hate be­ing told to see if their query can be solved on­line; while only 11% cite the ob­vi­ous but hon­est “all our oper­a­tors are busy”. The Chi­nese are so hooked on Scotch that ob­ses­sives are fly­ing to the UK for £50,000 sprees. One Lon­don whisky shop told The In­de­pen­dent that it is vis­ited by sev­eral Chi­nese men a week, who spend five-fig­ure sums. One was so keen to get a few bot­tles of his cho­sen malt, he was will­ing to send his driver to the dis­tillery, north of Aberdeen.

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