The per­sonal touch

As tra­di­tional travel Agen­cies feel in­ter­net busi­nesses bear­ing down on them, scott dunn travel sets it­self Apart by tar­get­ing the high end with ul­tra-cus­tomised dream hol­i­days

Virtuozity - - Handmade -

which used to cap­i­talise on ex­clu­sive ac­cess to var­i­ous ho­tels and travel pack­ages, have gone out of busi­ness. And the big play­ers, while still serv­ing in­de­pen­dent cus­tomers, have largely geared their busi­nesses to­wards serv­ing cor­po­rate and group travel clients.

But what the In­ter­net hasn’t done is af­fect the other end of the spec­trum—the hy­per­per­son­alised travel ex­pe­ri­ence fa­cil­i­tated by a spe­cial­ist agency that dots ev­ery I and crosses ev­ery T. If any­thing, the in­ter­net has helped these medium-sized firms, which do not com­pete on scale, but on qual­ity. And qual­ity is of­ten cel­e­brated by key­board war­riors ea­ger to be­come unofficial brand am­bas­sadors.

One such agency is Scott Dunn Travel, founded in 1986 by An­drew Dunn. It be­gan with a de­sire to trans­form the ski va­ca­tion ex­pe­ri­ence in the Swiss Alps. Dunn wanted new lev­els of lux­ury and ser­vice out of his Alps hol­i­days, and so he worked out how to achieve it. His ef­forts were so suc­cess­ful that the idea of a spe­cial­ist travel agency that pro­vides the ut­most in lux­ury was born.

On the sur­face, Scott Dunn is an award-win­ning travel op­er­a­tor that crafts ex­cep­tional pri­vate jour­neys to des­ti­na­tions around the world. How­ever, the ex­pe­ri­ence is more per­son­alised than that. The com­pany claims that no stone is left un­turned when it comes to plan­ning the dream what to do, but it’s our lit­tle black book of best-kept se­crets that take Scott Dunn guests off the beaten track and keeps them com­ing back for more. Whether you want to em­bark on a foodie foray on a lux­ury barge in France, en­joy some of the world’s finest heli-ski­ing in Chile, or en­joy a pri­vate, off-hour tour of the Vat­i­can, any­thing is pos­si­ble,” ex­plains John Spence, pres­i­dent of Scott Dunn USA.

“Scott Dunn, a house­hold name in Europe, has been cus­tomis­ing pri­vate jour­neys for dis­cern­ing trav­ellers to sought-af­ter des­ti­na­tions around the world for more than 30 years.”

Scott Dunn gets its in­sider knowl­edge by hir­ing the best in the busi­ness. Its travel ex­perts spend four weeks each year vis­it­ing their spe­cial­ist ar­eas, gath­er­ing first­hand knowl­edge to pass on. By tak­ing a closer look, they un­earth ex­tra-spe­cial de­tails, those tiny touches that make a world of dif­fer­ence to the com­pany’s guests. In­deed, Scott Dunn says that this fact con­sti­tutes one of the com­pany’s main sell­ing points.

“Ev­ery­one at Scott Dunn has one thing in com­mon: a love of travel, ex­plor­ing the

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