Care home is told it must improve
JON MACPHERSON
CARE home bosses have promised to improve their service after a critical report by inspectors.
The Hollies Nursing and Residential Home on Church Street in Claytonle-Moors was rated ‘requiring improvement’ by the Care Quality Commission (CQC), including in four out of five key areas.
It is the second time in five months that the care home has received the overall rating from inspectors. At the previous inspection in January the CQC found three breaches of regulations relating to the management of medicines, recruitment procedures and systems to monitor the quality and safety of the service.
During the latest inspection they found a care plan breach and continuing breaches in relation to systems for the safe handling of medicines and systems monitoring the quality and safety of the service.
A CQC report said: “Although audits were in place in relation to care plans and medicines, these had not been effec- tive in identifying the shortfalls we found during this inspection.
“Although the provider took immediate action to rectify some of these shortfalls prior to the end of the inspection, it should not have been necessary for CQC to bring these matters to their attention.
“Care plans were not always sufficiently personalised or detailed enough regarding people’s diverse needs.
“We observed an occasion during which care staff did not follow the care plan when assisting a person to mobilise. This meant there was a risk the person might come to harm.”
However, the inspector added: “People told us they felt safe in the home and that staff were kind, caring and respectful towards them. Staff told us they enjoyed working in The Hollies and that the manager had introduced changes which had improved the way the home was run.”
Hollies bosses said a ‘new experienced manager’ will be starting next week and ‘together with staff will aim to rectify all outstanding issues’.
A spokeswoman said: “Following the recent inspection and even during it several of the issues raised have been addressed and a report on this went to CQC.
“We will work with CQC and other government bodies to address any outstanding issues. The report said the standard of care was good and that residents felt safe which is of prime importance.”