7 surreylive.news NEWS & MAIL WEDNESDAY, JULY 29, 2020 News Dozens of no-shows at pub ‘damaging to our business’ The Heron on the Lake in Fleet CHRIS WHITEOAK ON ONE DAY, 38 PEOPLE FAILED TO SHOW UP AT HERON ON THE LAKE After our darkest hour came our biggest celebration... Dee also said that the pub and restaurant faces additional challenges while operating during the coronavirus pandemic. She said that with an older clientele, some people remain hesitant to visit. Dee added: “People need to have confidence and know that it’s safe. “We’re doing everything we can to follow the guidelines. “On Sunday we hosted a 96th birthday – they sat outside and had a lovely time. “We have a beautiful pub that allows people to sit outside and enjoy some normality in the open.” The Heron on the Lake posted on its Facebook page, urging customers to cancel their bookings. It said: “Thirty-eight no shows we had yesterday. If this carries on it will completely damage our pub, our pub that we work so hard at making amazing for you all. “All we ask is that you please, please pick up the phone and just let us know you can’t make your reservation so we can seat other customers. “Please look at this awful time we’ve just been through and just do this small thing for us. “We love serving you all and would hate for that to change. Thank you.” Despite the disappointing actions from a portion of the customers, Dee said she was “chuffed to bits” at the support and positive response she received following the post. However, if the Heron on the Lake continues to see the same rate of noshows, a deposit scheme may have to be introduced. Dee added: “If we continue to see the no-shows, we will need to think about introducing a deposit. “But I don’t want to go down that route because I think we should rely on trust. If it gets to the stage we might need to take the measure, but hopefully it’s a last resort.” By ANNA GLADWIN A PUB and restaurant in Hampshire has spoken about how it is struggling to get back on its feet after experiencing dozens of no-shows in one day. The Heron on the Lake, in Fleet, say that people booking tables at the venue and then not showing up have become a common occurrence since coronavirus lockdown measures were eased. One of the worst examples of noshows came within days of re-opening, when bookings for a total of 38 people failed to materialise – and not one of the individuals concerned bothered to cancel. The popular pub has now warned of the “damage” that similar situations in the future could cause and say they could introduce a deposit system if it continues. The venue’s general manager, Dee, said: “The first Saturday and Sunday after opening on July 4 there was an awful lot. “Weekends tend to be worse, but it’s every day. “This is life – sometimes things happen, but to just not turn up is disappointing, to not think about the circumstances of the industry. “The industry needs to get back on its feet and with less tables that’s difficult to do.” The Heron on the Lake has an online booking system which enables a quick and simple cancellation process. Customers can also call the restaurant to cancel their booking. Dee said: “It takes a couple of seconds to cancel. If it was a doctor or dentist appointment, people would cancel. It’s common courtesy. “The sad thing is that people need to be reminded that there are people’s jobs at stake. “It also means turning away someone else who wanted to visit but couldn’t come.” is a unique 150 page commemorative e-magazine, packed with rare and unseen archive photographs. VE Day 75 - Peace At Last Exclusively available today at reachcollection.pressreader.com The incredible story of VE Day and life on the home front, exclusively from VE Day 75 - Peace At Last, Collection PRINTED AND DISTRIBUTED BY PRESSREADER PressReader.com +1 604 278 4604 . ORIGINAL COPY . ORIGINAL COPY . ORIGINAL COPY . ORIGINAL COPY . ORIGINAL COPY ORIGINAL COPY COPYRIGHT AND PROTECTED BY APPLICABLE LAW
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