Bat­tery prob­lems force Galaxy Note7 re­call

Sam­sung halts launch of its Note7 phone af­ter re­ports of ex­plod­ing bat­ter­ies. Marie Brewis in­ves­ti­gates

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The Galaxy Note7 should have gone on sale on 2 Septem­ber, but Sam­sung has had to stop sales and of­fer to re­place hand­sets that are al­ready with cus­tomers fol­low­ing an is­sue be­ing found with its bat­tery cells. Ac­cord­ing to an of­fi­cial state­ment from the firm, “there have been 35 cases that have been re­ported glob­ally and we are cur­rently con­duct­ing a thor­ough in­spec­tion with our sup­pli­ers to iden­tify pos­si­ble af­fected bat­ter­ies in the mar­ket. How­ever, be­cause our cus­tomers’ safety is an ab­so­lute pri­or­ity at Sam­sung, we have stopped sales of the Galaxy Note7.”

A com­pany state­ment on the Sam­sung Korea site ap­pears to sug­gest this de­lay will push back the on sale date by a cou­ple of weeks.

Sam­sung UK has of­fered the fol­low­ing in­for­ma­tion: “For UK cus­tomers who al­ready have Galaxy Note 7 de­vices, we will vol­un­tar­ily re­place their cur­rent de­vice with a new one over the com­ing weeks. For more in­for­ma­tion cus­tomers need to con­tact the cus­tomer ser­vice team on 0330 7261000.”

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