Battery problems force Galaxy Note7 recall
Samsung halts launch of its Note7 phone after reports of exploding batteries. Marie Brewis investigates
The Galaxy Note7 should have gone on sale on 2 September, but Samsung has had to stop sales and offer to replace handsets that are already with customers following an issue being found with its battery cells. According to an official statement from the firm, “there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”
A company statement on the Samsung Korea site appears to suggest this delay will push back the on sale date by a couple of weeks.
Samsung UK has offered the following information: “For UK customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 0330 7261000.”