AD­JU­DI­CA­TOR

Auto Express - - Inbox - Bill Fen­nell Chief om­buds­man and MD, The Mo­tor Om­buds­man www.the­mo­torom­buds­man.org

IT’S two weeks since the first 17-reg mod­els left dealer fore­courts, and as ever, this is an ex­cit­ing time to buy a new car.

Once you’ve ear­marked the make and model you’re after, looked at run­ning costs, the nu­mer­ous kit lists and fi­nance pack­ages, you also have to de­cide which dealer to visit.

Re­gard­less of the brand and where the show­room is lo­cated, it’s im­por­tant to en­sure the site is ac­cred­ited to a recog­nised Trad­ing Stan­dards-ap­proved Code of Prac­tice re­lat­ing to the sale of new cars, such as the Ve­hi­cle Sales Code of­fered by The Mo­tor Om­buds­man.

The aim of such a Code is to give you the re­as­sur­ance the busi­ness is op­er­at­ing to high stan­dards when it comes to im­por­tant fac­tors such as pric­ing, test drives and war­ranties.

It also means you have ac­cess to an im­par­tial Al­ter­na­tive Dis­pute Res­o­lu­tion (ADR) body to turn to if you can­not re­solve an is­sue di­rectly with the dealer fol­low­ing de­liv­ery.

Ad­di­tion­ally, if you are think­ing of buy­ing a ser­vic­ing agree­ment, check the fran­chise is part of a Ser­vice and Re­pair Code. This will give you added pro­tec­tion when your car is in for rou­tine main­te­nance or re­pairs.

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