Driver left waiting 10 months for recall fix
Honda blamed “part delays” for failing to repair faulty airbags
RECALLS shouldn’t be feared if you own an affected vehicle, as it’s a sign the manufacturer is being proactive over your safety. But that can quickly change if it takes too long to get the necessary work done on a safety-critical part.
One reader got in touch after having to wait 10 months for a faulty airbag recall on the Honda CR-V he’d owned since 2009.
He received letters in May 2016 and November 2016 to remind him of the work, but repeated calls to the dealer had little effect, as part delays and missing equipment were blamed. He said: “Although Honda is playing down this matter as a precautionary issue, it does not give comfort to its customers with regards to the safety of the vehicles they are driving.”
We contacted Honda to see how the situation was progressing. A company spokesman confirmed there was currently a recall in place for 79,047 CR-V models in the UK, but there hadn’t been widespread delays and the part had reached a high number of customers.
He added: “We are pleased to say Honda conducts recalls very effectively and the current recall is tracking at an 82 per cent fix.
“The business sends follow-up letters and calls customers to invite them to go to their local dealership to get the issue sorted. And, of course, there is no charge for this.”