LE­GAL EX­PERT

Auto Express - - Watchdog - Joanne Leze­more So­lic­i­tor www.con­sumer-ge­nie.co.uk

A COM­PLAINT I of­ten hear is from con­sumers who look to buy a car at a garage, sign all of the pa­per­work and pay a de­posit, but later change their mind and ask for a re­fund. It comes as a great shock to the cus­tomer that the garage does not have to pay back the de­posit.

When you buy any goods at the trader’s place of busi­ness, you have no le­gal right to change your mind or ask for a re­fund, un­less that trader has a spe­cific pol­icy say­ing oth­er­wise. When buy­ing in store or at any busi­ness premises, the trader doesn’t have to of­fer you any time to change your mind about the goods pur­chased, ei­ther.

If there is a can­cel­la­tion or re­turns pol­icy in force, it can be as wide or as lim­ited at the dealer chooses, be­cause they are not legally obliged to pro­vide this. More im­por­tantly, the garage could not keep the de­posit and ask buy­ers to pay ex­tra to cover their loss of profit; I have never known a garage to do this.

Mo­torists buy­ing on finance must also be­ware. When sign­ing a con­tract that re­quires you to pur­chase the car at the end of the deal, if you can­cel your pay­ments you may still be li­able to buy the car out­right. Al­ways read the small print to know what you’re sign­ing up to.

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