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CASE STUDY Owner has had enough as garage is stumped by Range Rover’s elec­tri­cal faults

Auto Express - - Contents - Hugo Grif­fiths

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THE fonder you are of a car, the more likely you are to for­give it the odd nig­gle. But what hap­pens when a ve­hi­cle you love de­vel­ops so many faults your pa­tience wears thin, and you don’t want to take it back into the garage again?

That’s the ex­pe­ri­ence Lee Ryan from Ep­ping, Es­sex, had af­ter his 2016 Range Rover Sport de­vel­oped sev­eral sep­a­rate faults, re­quir­ing mul­ti­ple vis­its to his Land Rover dealer – one last­ing two months.

Lee’s Range Rover had is­sues with its park­ing cam­eras, and showed er­ror mes­sages re­lat­ing to its sta­bil­ity con­trol, hill de­scent con­trol and All Ter­rain Progress con­trol sys­tems. While th­ese were rec­ti­fied un­der war­ranty, and Lee said Grange Land Rover of Wood­ford had been help­ful, one in­ter­mit­tent fault – which had been present since he took de­liv­ery in Novem­ber 2016 – re­mained.

When the out­side tem­per­a­ture was be­low four de­grees Cel­sius and the Range Rover’s Ter­rain Re­sponse sys­tem was in Auto mode, Lee told us the car would some­times pull away slowly, as if it were tak­ing off in sec­ond gear. “It some­times feels like it is in snow and ice mode,” he said. “It is slug­gish, and not right.” Lee added that even if the sys­tem were au­to­mat­i­cally chang­ing mode to re­flect po­ten­tially slip­pery con­di­tions, it didn’t tell him it was do­ing so, some­times leav­ing him sur­prised by a lack of power when pulling away at junc­tions.

Also, putting the Ter­rain Re­sponse into Dy­namic or Gen­eral mode and then switch­ing it back to Auto fixed the is­sue.

Lee said he un­der­stood the com­plex and in­ter­mit­tent na­ture of this fault made it tricky to repli­cate, but told us he didn’t want to take the car back to the dealer. “When you con­stantly have a car in the ser­vice cen­tre, it does af­fect your en­joy­ment of it,” he said.

Frus­trated at the lack of progress, and hav­ing been in touch with Land Rover’s cus­tomer team, Lee con­tacted us for help.

We spoke to Land Rover on his be­half. A rep­re­sen­ta­tive said: “We sym­pa­thise with Mr Ryan’s po­si­tion, and al­ways aim to pro­vide the best cus­tomer ser­vice pos­si­ble. We would wel­come Mr Ryan into the re­tailer for us to as­sess the ve­hi­cle to find an am­i­ca­ble res­o­lu­tion.”

Lee told us: “I ap­pre­ci­ate the of­fer, and am will­ing to lis­ten to what they have to say. But if it in­volves the car go­ing back into the work­shop, I’ll be tak­ing the mat­ter fur­ther. They’ve had plenty of op­por­tu­nity to fix it.”

Hard-to-trace faults left Lee frus­trated with his Range Rover Sport

GLITCHES Er­ror mes­sages re­lat­ing to the SUV’S Ter­rain Re­sponse, All Ter­rain Progress Con­trol, Sta­bil­ity and Hill De­scent sys­tems kept flash­ing up on dash, and car was slug­gish

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