John dory’ s show real qual­ity at awards

Belfast Telegraph - Business Telegraph - - Food & Drinks - BY STAFF RE­PORTER

A BELFAST chain of fish and chip shops has won an award for the qual­ity of its staff train­ing.

John Dory’s — which has seven branches across Belfast, Lis­burn, Car­ry­duff and Dun­don­ald — re­ceived the top gong for staff train­ing and de­vel­op­ment at the 2017 Na­tional Fish & Chip Awards last week.

The awards are or­gan­ised by trade or­gan­i­sa­tion Seafish and were held at the Park Plaza West­min­ster Bridge Ho­tel in Lon­don.

Di­rec­tor Mark Pol­ley was pre­sented with the ac­co­lade by BBC Ra­dio 2 res­i­dent cook Nigel Bar­den.

Mr Pol­ley said: “We are de­lighted that the time and ef­fort we in­vest in our team has been recog­nised this year — they are as vi­tal to our suc­cess as the prod­uct we sell. We recog­nise the im­por­tance of up­skilling our work­force and have put staff through nu­mer­ous for­mal cour­ses, sup­ple­mented with in-house train­ing. We want to pro­vide op­por­tu­ni­ties for our staff to gain qual­i­fi­ca­tions and de­velop their skills.

“I’m so proud to be bring­ing a na­tional award home to North­ern Ire­land. Over the past few years we have worked hard to en­sure that high stan­dards are met across all our lo­ca­tions and we will con­tinue to strive for ex­cel­lence.”

To se­cure the top spot, John Dory’s had to take part in a rig­or­ous, multi-stage judg­ing process which fo­cused on its in­ter­nal train­ing poli­cies and sys­tems, train­ing sup­port and for­ward plans for staff de­vel­op­ment.

The com­pany was also sub­jected to an unan­nounced judg­ing visit from an awards au­di­tor who re­viewed the staff train­ing and de­vel­op­ment prac­tices, in ad­di­tion to mark­ing its cus­tomer ser­vice lev­els and the qual­ity of the fish and chips.

Mandy Pol­ley, spon­sor Phil Blake­man and Mark Pol­ley

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