Ryanair’s O’leary to keep low pro­file as he vows to re­pair flight can­cel­la­tion dam­age

Belfast Telegraph - Business Telegraph - - News - BY NIALL O’CON­NOR

EM­BAT­TLED Ryanair boss Michael O’leary has pledged to avoid public ap­pear­ances over the com­ing months as he moves to re­pair the dam­age caused by the re­cent con­tro­versy sur­round­ing flight can­cel­la­tions.

Mr O’leary turned down an in­vite to ap­pear in front of the Repub­lic’s par­lia­men­tary trans­port com­mit­tee to­mor­row, telling mem­bers that the “needs of our cus­tomers and our sched­ules must take pri­or­ity at this time”.

Ryanair has been un­der fire fol­low­ing last Wed­nes­day’s can­cel­la­tion of an ex­tra 18,000 flights, af­fect­ing up to 400,000 pas­sen­gers.

In the let­ter Mr O’leary says man­age­ment will put its en­ergy into “min­imis­ing the im­pact” that can­cel­la­tions have had on cus­tomers. And he said Ryanair will move to re­pair the “man­age­ment fail­ure” within its pilot ros­ter­ing de­part­ment which led to se­vere dis­rup­tion.

“I re­gret to ad­vise that I will not be avail­able to take up your in­vi­ta­tion to meet with the com­mit­tee on Wed­nes­day, as all of our man­age­ment time and at­ten­tion will be de­voted to min­imis­ing the im­pact of our re­cently an­nounced flight can­cel­la­tions upon our cus­tomers,” Mr O’leary wrote.

“Nei­ther I nor Ryanair will be tak­ing on any speak­ing or out­side en­gage­ments over the com­ing weeks and months while we de­vote all of our time and at­ten­tion to re­pair­ing this pilot ros­ter­ing fail­ure and to en­sure it never re­curs.

“Please pass on my sin­cere apolo­gies to the com­mit­tee mem­bers but I hope they will un­der­stand that the needs of our cus­tomers and our sched­ules must take pri­or­ity at this time.”

Un­der fire: Michael O’leary

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