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› John Mul­hol­land Mo­tors win the UK SKODA Re­tailer of the Year 2017 › There are a to­tal of 127 SKODA Re­tail­ers in the UK › The UK is the 4th largest SKODA im­porter af­ter China, Ger­many and Czech Re­pub­lic › This is the third time in four years John Mul­hol­land Mo­tors have won this award, the pre­vi­ous times be­ing 2014 and 2016 › John Mul­hol­land Mo­tors also cel­e­brate 30 years in busi­ness this year

THE Ran­dal­stown and Camp­sie fam­ily-run busi­ness which is wholly owned by John and Ali­cia Mul­hol­land have set a bench­mark for suc­cess that leaves many large PLC run Skoda busi­nesses won­der­ing what the magic in­gre­di­ent is to John’s suc­cess.

In a score­card Skoda scru­ti­nises monthly and mea­sures with ev­ery aspect of the busi­ness be it new or used car sales, sales sat­is­fac­tion sur­veys, af­ter­sales cus­tomer sat­is­fac­tion, work­shop per­for­mance, parts sales, prof­itabil­ity and staff de­vel­op­ment to name but a few, John and his team have once again sur­mounted all odds to be­come the UK’S very best.

To put this achieve­ment into con­text, there are 127 Skoda re­tail­ers in the UK sell­ing over 80,000 new cars an­nu­ally. Some of the PLC’S run­ning their Skoda busi­nesses have an an­nual turnover in ex­cess of 4 bil­lion pounds! Skoda re­tail­ers who are lo­cated in ma­jor cites such as Lon­don, Birm­ing­ham, Manch­ester, Ed­in­burgh etc en­joy pop­u­la­tions in the mil­lions from which to draw their cus­tomer base. In com­par­i­son, John Mul­hol­land Skoda Ran­dal­stown sits among a vil­lage pop­u­la­tion of 4500 res­i­dents with ac­cess to a to­tal North­ern Ire­land pop­u­la­tion of 1.8 mil­lion which is minis­cule com­parred to Lon­don’s 8.8 mil­lion.

Speak­ing af­ter the award cer­e­mony held this year at Lon­don‘s pres­ti­gious Royal Al­bert Hall, Man­ag­ing Di­rec­tor John Mul- hol­land was beam­ing with pride.

“To achieve this de­mand­ing award once in a com­pany’s his­tory is amaz­ing given the fact that ev­ery aspect of our busi­ness must per­form at al­most 100% con­sis­tently for a full year. To achieve it twice in three years is to­tally re­mark­able and then to fol­low that up again for a third year is noth­ing short of phe­nom­e­nal.”

When asked how such high stan­dards are main­tained, John sim­ply stated “3 P’s. Per­sis­tence, Pas­sion and Peo­ple. Ev­ery­one at John Mul­hol­land Mo­tors is pas­sion­ate and proud of what we achieve; the vale­tors, tech­ni­cians, ad­min staff, ser­vice ad­vi­sors, sales ex­ec­u­tives and man­age­ment all have a part to play. With­out the right peo­ple it would be im­pos­si­ble. We nur­ture, train and en­cour­age ev­ery­one in our busi­ness to be the very best they can be but of course none of this would be pos­si­ble with­out our cus­tomers.”

“From the mo­ment a cus­tomer walks through our doors we aim to pro­vide them with the best; the best ad­vice, the best ser­vice, the best choice and the best value, all in a friendly pro­fes­sional man­ner. We have al­ways (and will con­tinue) to go that ex­tra mile to make our cus­tomers feel spe­cial, af­ter all with­out them there is no John Mul­hol­land Mo­tors. I would like to thank each and ev­ery cus­tomer past and present for giv­ing my­self and my staff the op­por­tu­nity to demon­strate our award-win­ning ser­vice.”

John Mul­hol­land Mo­tors Ran­dal­stown and Camp­sie trans­act over 3,500 ve­hi­cle sales an­nu­ally and con­tinue to go from strength to strength. The busi­ness has been trad­ing since 1988 mak­ing it a bumper year for cel­e­bra­tion as John ex­plains: “The birth of our first daugh­ter, Ali­cia was the cat­a­lyst 30 years ago when I de­cided to form the busi­ness. This year not only marks her 30th birth­day but also 30 years in busi­ness and now win­ning the UK No.1 Skoda Re­tailer for a third time is the cherry on her birth­day cake.”

John and Ali­cia will soon jet off to Madagascar as VIP guests where they will re­ceive a fur­ther award from the Global Di­rec­tors of Skoda in recog­ni­tion of their out­stand­ing per­for­mance.

John Mul­hol­land and Area Sales Man­ager Les­ley-anne Bell cut­ting the cake along with mem­bers of the John Mul­hol­land Skoda team

John Mul­hol­land (left) with wife Ali­cia Mul­hol­land and Skoda Man­ag­ing Di­rec­tor Rod Mcleod

John Mul­hol­land (cen­tre right) pic­tured with Skoda Man­ag­ing Di­rec­tor Rod Mcleod, the other fi­nal­ists and cast mem­bers from Cirque du Soleil

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