TRAVEL CLINIC

Belfast Telegraph - Weekend - - TRAVEL - SIMONCALDER’S

Ques­tion:

I re­cently had a hol­i­day in North­ern Cyprus that ended with me ar­riv­ing back in the UK some 36 hours late due to poor weather and missed con­nec­tions. The hol­i­day sup­plier, Cyprus Par­adise, has a dis­claimer say­ing flight de­lays are not their re­spon­si­bil­ity and any claim has to be made to the car­rier (Pe­ga­sus). Since I bought a pack­age from Cyprus Par­adise, doesn’t that make them re­spon­si­ble?

Ger­ardF

An­swer:

Al­though the is­land of Cyprus is part of the Eu­ro­pean Union, you were trav­el­ling on a Turk­ish air­line from an air­port which is not re­garded as a le­git­i­mate point of ar­rival or de­par­ture; Er­can air­port, lo­cated in the self-styled Turk­ish Repub­lic of North­ern Cyprus.

This en­tity is recog­nised by no coun­try other than Turkey, so the nor­mal pro­vi­sions of Eu­ro­pean air pas­sen­gers’ rights rules, which would earn you €400 (£355) in com­pen­sa­tion, do not ap­ply.

You are cov­ered by the United King­dom’s Pack­age Travel Reg­u­la­tions, which state: “Where a trav­eller is in dif­fi­culty, the or­gan­iser must give ap­pro­pri­ate as­sis­tance with­out un­due de­lay... help­ing the trav­eller to find al­ter­na­tive travel ar­range­ments.”

But as­sum­ing that Pe­ga­sus looked af­ter you, there would be no rea­son to con­tact your tour op­er­a­tor.

If you have any out-of-pocket ex­penses, it is worth con­tact­ing the air­line.

Oth­er­wise, I sug­gest you put it down to ex­pe­ri­ence.

CON­TESTED TER­RI­TORY: a beach in Cyprus

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