I recently had a holiday in Northern Cyprus that ended with me arriving back in the UK some 36 hours late due to poor weather and missed connections. The holiday supplier, Cyprus Paradise, has a disclaimer saying flight delays are not their responsibility and any claim has to be made to the carrier (Pegasus). Since I bought a package from Cyprus Paradise, doesn’t that make them responsible?
Although the island of Cyprus is part of the European Union, you were travelling on a Turkish airline from an airport which is not regarded as a legitimate point of arrival or departure; Ercan airport, located in the self-styled Turkish Republic of Northern Cyprus.
This entity is recognised by no country other than Turkey, so the normal provisions of European air passengers’ rights rules, which would earn you €400 (£355) in compensation, do not apply.
You are covered by the United Kingdom’s Package Travel Regulations, which state: “Where a traveller is in difficulty, the organiser must give appropriate assistance without undue delay... helping the traveller to find alternative travel arrangements.”
But assuming that Pegasus looked after you, there would be no reason to contact your tour operator.
If you have any out-of-pocket expenses, it is worth contacting the airline.
Otherwise, I suggest you put it down to experience.
CONTESTED TERRITORY: a beach in Cyprus