Turn to the Con­sumer Coun­cil for as­sis­tance with re­funds over Ryanair’s can­celled flights

Belfast Telegraph - - LETTERS - JOHN FRENCH Chief Ex­ec­u­tive, The Con­sumer Coun­cil

THE Con­sumer Coun­cil is dis­ap­pointed to read your ar­ti­cle (News, Novem­ber 10) about those pas­sen­gers that have had their hol­i­day plans dis­rupted by Ryanair’s de­ci­sion to can­cel flights from Belfast to Gatwick and of­fer pas­sen­gers an al­ter­na­tive flight to Stansted.

When an air­line can­cels a flight, Euro­pean rules state you are en­ti­tled to a full re­fund, an al­ter­na­tive flight at the ear­li­est op­por­tu­nity, or re-rout­ing un­der com­pa­ra­ble con­di­tions.

Pas­sen­gers are en­ti­tled to get money back for all parts of the ticket they have not used.

For in­stance, if you have booked a re­turn flight and the out­bound leg is can­celled, you can get the full cost of the re­turn ticket back from the air­line.

If you still want to travel, your air­line must find you an al­ter­na­tive flight. It is up to you whether to fly as soon as pos­si­ble af­ter the can­celled flight, or at a later date that suits you. Air­lines of­ten re­fer to this as be­ing ‘rerouted’.

Al­though most air­lines will book you onto an­other of their flights to the same des­ti­na­tion, if an al­ter­na­tive air­line is fly­ing there sig­nif­i­cantly sooner then you may have the right to be booked onto that flight in­stead. You can dis­cuss this with your air­line.

Any­one that has been af­fected by an air­line’s de­ci­sion to can­cel a flight can con­tact The Con­sumer Coun­cil via our freep­hone num­ber — 0800 121 6022 — or email con­tact@con­sumer­coun­cil.org. uk for fur­ther in­for­ma­tion on your rights.

We can also help you make a com­plaint to the air­line if you are not happy with the re­sponse which they have pro­vided.

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