Unhappy about food
County tops list of complaints about hospital meals
HOSPITAL patients in Bucks are the most likely to complain about the level of hospitality they experience.
The total number of written complaints received by NHS hospitals in 2013/14 rose by 4.6 per cent from the previous year.
During that period, 114,308 complaints were received – equivalent to just over 313 a day.
In the Thames Valley area, patients were more likely to complain about hospitality, including food. The number (1.54 per cent) was nearly three times the national average (0.56 per cent).
Buckinghamshire Healthcare NHS Trust received 613 written complaints, of which 556 were upheld (90.7 per cent).
Nationally the majority of written complaints – 45.6 per cent (52,123) – were against the medical profession, including hospital doctors and surgeons.
Nursing, midwifery and health visiting accounted for the second highest number of complaints, at 21.7 per cent (24,793). The corresponding figures for 2012/13 were 47.1 per cent and 22.1 per cent.
Carolyn Morrice, Chief Nurse at Buckinghamshire NHS Trust, said that the trust ‘values highly’ the feedback.
“We encourage people to tell us about their experience of our services and we work hard to listen, learn, and respond to what they tell us.
“While we are never complacent, we were pleased to receive over 8,300 compliments during the past year.
“We survey patients monthly about their experience in our hospitals and, in the first quarter of this year, the percentage of people who rate their experience as excellent or good has averaged 90 per cent, with over 80 per cent of inpatients saying they would recommend our services to their friends or family.
“We know that there is always room for improvement, however, and in response to patient feedback, we are consistently making small changes to our services.
“These include improvements to the choice and nutritional value of our food, better discharge forms and looking at ways of cutting noise on our wards at night-time.” A GROUP of young people enjoyed a day out in the capital thanks to the generosity of a Rotary club.
The overnight stay in London was organised by Amersham Rotary Club for young carers from across Buckinghamshire. It gave them a chance to take time out to relax, and see a West End show.