Un­happy about food

County tops list of com­plaints about hos­pi­tal meals

Buckinghamshire Advertiser - - NEWS - By Jo-Anne Rowney jo-anne.rowney@trin­i­tymir­ror.com

HOS­PI­TAL pa­tients in Bucks are the most likely to com­plain about the level of hos­pi­tal­ity they ex­pe­ri­ence.

The to­tal num­ber of writ­ten com­plaints re­ceived by NHS hos­pi­tals in 2013/14 rose by 4.6 per cent from the pre­vi­ous year.

Dur­ing that pe­riod, 114,308 com­plaints were re­ceived – equiv­a­lent to just over 313 a day.

In the Thames Val­ley area, pa­tients were more likely to com­plain about hos­pi­tal­ity, in­clud­ing food. The num­ber (1.54 per cent) was nearly three times the na­tional av­er­age (0.56 per cent).

Buck­ing­hamshire Health­care NHS Trust re­ceived 613 writ­ten com­plaints, of which 556 were up­held (90.7 per cent).

Na­tion­ally the majority of writ­ten com­plaints – 45.6 per cent (52,123) – were against the med­i­cal pro­fes­sion, in­clud­ing hos­pi­tal doc­tors and sur­geons.

Nurs­ing, mid­wifery and health vis­it­ing ac­counted for the sec­ond high­est num­ber of com­plaints, at 21.7 per cent (24,793). The cor­re­spond­ing fig­ures for 2012/13 were 47.1 per cent and 22.1 per cent.

Carolyn Mor­rice, Chief Nurse at Buck­ing­hamshire NHS Trust, said that the trust ‘val­ues highly’ the feed­back.

“We en­cour­age peo­ple to tell us about their ex­pe­ri­ence of our ser­vices and we work hard to lis­ten, learn, and re­spond to what they tell us.

“While we are never com­pla­cent, we were pleased to re­ceive over 8,300 com­pli­ments dur­ing the past year.

“We survey pa­tients monthly about their ex­pe­ri­ence in our hos­pi­tals and, in the first quar­ter of this year, the per­cent­age of peo­ple who rate their ex­pe­ri­ence as ex­cel­lent or good has av­er­aged 90 per cent, with over 80 per cent of in­pa­tients say­ing they would rec­om­mend our ser­vices to their friends or fam­ily.

“We know that there is al­ways room for im­prove­ment, how­ever, and in re­sponse to pa­tient feed­back, we are con­sis­tently mak­ing small changes to our ser­vices.

“Th­ese in­clude im­prove­ments to the choice and nu­tri­tional value of our food, bet­ter dis­charge forms and look­ing at ways of cut­ting noise on our wards at night-time.” A GROUP of young peo­ple en­joyed a day out in the cap­i­tal thanks to the gen­eros­ity of a Ro­tary club.

The overnight stay in London was or­gan­ised by Amer­sham Ro­tary Club for young car­ers from across Buck­ing­hamshire. It gave them a chance to take time out to re­lax, and see a West End show.

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