Patients treated with dignity and respect
Ambulance service praised by care commission
AMBULANCE service staff were praised for showing ‘care and compassion’ by a health watchdog.
The Care Quality Commission’s report into the South Central Ambulance Service has been published after its inspection in September.
It looked at the ambulance’s services and found staff treated patients with ‘dignity and respect’.
The trust, which covers Buckinghamshire, Oxfordshire, Berkshire and Hampshire was ranked the best in the country for patients who had had a cardiac arrest and survived to be discharged from hospital.
It had previously been ranked as fourth for the period between April 2014 to August.
The report did, however, highlight staffing levels as a concern, with employees’ working long hours and often without a break.
It also said while action was being taken to manage peaks times, staff were not meeting target times for emergency calls.
The CQC said the trust must improve by increasing training and understanding the Mental Capacity Act better.
It added staff must receive safeguard training so they can spot signs of abuse, and ensure there are ‘robust arrangements’ in place for staff to report concerns.
CEO Will Hancock said: “We welcome the report findings and the opportunity that this has given us to see ourselves as others see us. We are grateful to everyone who
South Central Ambulance Service ranked best in the country for treating patients who had had a cardiac arrest contributed to this inspection process and we are keen to use the learning and findings to focus on improving and ensuring that our patients receive the best possible care that we can provide.
“I was delighted that the CQC remarked on how proud staff were to work for SCAS and how noticeable it was that staff lived the values of the trust ‘caring, professionalism, teamwork and innovation’ in everything they did day to day.”
As this was a pilot inspection for the trust there is no formal rating given.
What have your experiences been of the ambulance service? Call the newsdesk on 01895 451 034 or email bucksnews@trinitysouth. co.uk