Pa­tients treated with dig­nity and re­spect

Am­bu­lance ser­vice praised by care com­mis­sion

Buckinghamshire Advertiser - - NEWS - By Jo-Anne Rowney jo-anne.rowney@trin­i­tymir­

AM­BU­LANCE ser­vice staff were praised for show­ing ‘care and com­pas­sion’ by a health watch­dog.

The Care Qual­ity Com­mis­sion’s re­port into the South Cen­tral Am­bu­lance Ser­vice has been pub­lished after its in­spec­tion in Septem­ber.

It looked at the am­bu­lance’s ser­vices and found staff treated pa­tients with ‘dig­nity and re­spect’.

The trust, which cov­ers Buck­ing­hamshire, Ox­ford­shire, Berk­shire and Hamp­shire was ranked the best in the coun­try for pa­tients who had had a car­diac ar­rest and sur­vived to be dis­charged from hos­pi­tal.

It had pre­vi­ously been ranked as fourth for the pe­riod be­tween April 2014 to Au­gust.

The re­port did, how­ever, high­light staffing lev­els as a con­cern, with em­ploy­ees’ work­ing long hours and of­ten with­out a break.

It also said while ac­tion was be­ing taken to man­age peaks times, staff were not meet­ing tar­get times for emer­gency calls.

The CQC said the trust must im­prove by in­creas­ing train­ing and un­der­stand­ing the Men­tal Ca­pac­ity Act bet­ter.

It added staff must re­ceive safe­guard train­ing so they can spot signs of abuse, and en­sure there are ‘ro­bust ar­range­ments’ in place for staff to re­port con­cerns.

CEO Will Han­cock said: “We wel­come the re­port find­ings and the op­por­tu­nity that this has given us to see our­selves as oth­ers see us. We are grate­ful to ev­ery­one who

South Cen­tral Am­bu­lance Ser­vice ranked best in the coun­try for treat­ing pa­tients who had had a car­diac ar­rest con­trib­uted to this in­spec­tion process and we are keen to use the learn­ing and find­ings to fo­cus on im­prov­ing and en­sur­ing that our pa­tients re­ceive the best pos­si­ble care that we can pro­vide.

“I was de­lighted that the CQC re­marked on how proud staff were to work for SCAS and how no­tice­able it was that staff lived the val­ues of the trust ‘car­ing, pro­fes­sion­al­ism, team­work and in­no­va­tion’ in ev­ery­thing they did day to day.”

As this was a pi­lot in­spec­tion for the trust there is no for­mal rat­ing given.

What have your ex­pe­ri­ences been of the am­bu­lance ser­vice? Call the news­desk on 01895 451 034 or email buck­snews@trin­i­tysouth.


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