Call for com­pen­sa­tion when sig­nal is poor

Com­plaints in South Bucks lead to bill re­duc­tion

Buckinghamshire Advertiser - - NEWS - By Jack Abell jack.abell@trin­i­tymir­ror.com

PEO­PLE liv­ing in South Bucks are be­ing en­cour­aged to seek out com­pen­sa­tion if they are suf­fer­ing from poor mo­bile phone sig­nal cov­er­age.

Parts of Ger­rards Cross and Chal­font St Peter have ex­pe­ri­enced a lim­ited mo­bile phone ser­vice with peo­ple call­ing on the mo­bile phone ser­vice providers to im­prove the sig­nal in the past.

Mo­bile phone op­er­a­tor EE says that there is “wide­spread” 4G sig­nal in the SL9 area which cov­ers Ger­rards Cross and Chal­font St Peter, but de­spite this, peo­ple liv­ing in the area says that there are still is­sues with sig­nal.

Reader Paul Hal­lett, of Cor­dons Close, Ger­rards Cross, com­plained to his provider Or­ange about his poor sig­nal, and af­ter de­mon­strat­ing the sit­u­a­tion, has man­aged to se­cure a 15 per cent dis­count in his phone bill.

He said: “Our com­plaint to Or­ange and the threat to change providers has re­sulted in a monthly 15 per cent re­duc­tion in our bills for over a year now.

“The sig­nal

sit­u­a­tion hasn’t im­proved but it pays to de­mand some com­pen­sa­tion.”

He added: “The sig­nal here is so bad at times that you can’t make or re­ceive calls, so it seems un­fair to have to pay the same prices as peo­ple do in ar­eas with bet­ter cov­er­age.”

He also en­cour­aged other read­ers to the same, say­ing that if enough peo­ple claim com­pen­sa­tion it could lead to a bet­ter ser­vice for the area in fu­ture.

Mo­bile phone op­er­a­tor EE says that it will con­sider cases of com­pen­sa­tion where it can be shown that there is a worse sig­nal than other ar­eas.

A spokesman for EE said: “We deal with cus­tomers on a case by case ba­sis. If any cus­tomer is ex­pe­ri­enc­ing an is­sue with sig­nal, we ad­vise that they call us so we can in­ves­ti­gate.”

The com­pany added that their records showed that the ma­jor­ity of the SL9 area shows a good level of sig­nal.

What do you think? Do you suf­fer from poor mo­bile sig­nal and would you con­sider claim­ing com­pen­sa­tion be­cause of it? Email our letters page at buck­snews@ trin­i­tysouth.co.uk.

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