Call for compensation when signal is poor
Complaints in South Bucks lead to bill reduction
PEOPLE living in South Bucks are being encouraged to seek out compensation if they are suffering from poor mobile phone signal coverage.
Parts of Gerrards Cross and Chalfont St Peter have experienced a limited mobile phone service with people calling on the mobile phone service providers to improve the signal in the past.
Mobile phone operator EE says that there is “widespread” 4G signal in the SL9 area which covers Gerrards Cross and Chalfont St Peter, but despite this, people living in the area says that there are still issues with signal.
Reader Paul Hallett, of Cordons Close, Gerrards Cross, complained to his provider Orange about his poor signal, and after demonstrating the situation, has managed to secure a 15 per cent discount in his phone bill.
He said: “Our complaint to Orange and the threat to change providers has resulted in a monthly 15 per cent reduction in our bills for over a year now.
situation hasn’t improved but it pays to demand some compensation.”
He added: “The signal here is so bad at times that you can’t make or receive calls, so it seems unfair to have to pay the same prices as people do in areas with better coverage.”
He also encouraged other readers to the same, saying that if enough people claim compensation it could lead to a better service for the area in future.
Mobile phone operator EE says that it will consider cases of compensation where it can be shown that there is a worse signal than other areas.
A spokesman for EE said: “We deal with customers on a case by case basis. If any customer is experiencing an issue with signal, we advise that they call us so we can investigate.”
The company added that their records showed that the majority of the SL9 area shows a good level of signal.
What do you think? Do you suffer from poor mobile signal and would you consider claiming compensation because of it? Email our letters page at bucksnews@ trinitysouth.co.uk.