Hospital installs listening project to improve service
A VIDEO kiosk, where the public can film interviews giving their opinions of Frimley Health NHS Foundation Trust hospitals, was inspired by listening to Radio 4.
Staff and visitors are also invited to record their impressions of the hospitals and offer ideas for improvements, along with the public.
The project was launched this week at Frimley Park Hospital, in Surrey, and will be rolled out to Ascot’s Heatherwood Hospital next week before moving on to Wexham Park Hospital at the end of the month.
Hospital bosses say they are hoping people will share their experiences and suggest quick-fix ideas for improvements they think could be introduced.
Director of Nursing
HER SAY: Matron for general surgery, Heather Everitt records an interview at the video kiosk, which will be rolled out across Frimley Health NHS Foundation Trust hospitals. Nicola Ranger, said: “I got the idea when I heard
feature on Radio 4 – some of the interviews moved me to tears and it seemed such an inspiring way for people to be able to tell us their views.
“We are keen to hear what inspires our staff, why they like coming to work and what we could do a little better. And the same applies to our patients and their families – so often it is the little things which we could do or provide that can make a really big difference.”
Matron for general surgery, Heather Everitt, said: “Patient feedback is the most important thing we can get.”