Hos­pi­tal in­stalls lis­ten­ing pro­ject to im­prove ser­vice

Buckinghamshire Advertiser - - HEALTH -

A VIDEO kiosk, where the public can film in­ter­views giv­ing their opin­ions of Frim­ley Health NHS Foun­da­tion Trust hos­pi­tals, was inspired by lis­ten­ing to Ra­dio 4.

Staff and visi­tors are also in­vited to record their im­pres­sions of the hos­pi­tals and of­fer ideas for im­prove­ments, along with the public.

The pro­ject was launched this week at Frim­ley Park Hos­pi­tal, in Sur­rey, and will be rolled out to As­cot’s Heather­wood Hos­pi­tal next week be­fore mov­ing on to Wex­ham Park Hos­pi­tal at the end of the month.

Hos­pi­tal bosses say they are hop­ing peo­ple will share their ex­pe­ri­ences and sug­gest quick-fix ideas for im­prove­ments they think could be in­tro­duced.

Di­rec­tor of Nurs­ing

HER SAY: Ma­tron for gen­eral surgery, Heather Everitt records an in­ter­view at the video kiosk, which will be rolled out across Frim­ley Health NHS Foun­da­tion Trust hos­pi­tals. Ni­cola Ranger, said: “I got the idea when I heard

fea­ture on Ra­dio 4 – some of the in­ter­views moved me to tears and it seemed such an in­spir­ing way for peo­ple to be able to tell us their views.

“We are keen to hear what inspires our staff, why they like com­ing to work and what we could do a lit­tle bet­ter. And the same ap­plies to our pa­tients and their fam­i­lies – so of­ten it is the lit­tle things which we could do or pro­vide that can make a re­ally big dif­fer­ence.”

Ma­tron for gen­eral surgery, Heather Everitt, said: “Pa­tient feed­back is the most im­por­tant thing we can get.”

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