‘Great ser­vice for clients brings us job sat­is­fac­tion’

Buckinghamshire Advertiser - - BUCKS PROPERTY -

THE let­tings team at Tim Russ in Bea­cons­field love the va­ri­ety of their work:“Noth­ing beats the buzz of our busy let­tings depart­ment where no two days are the same,” ex­plained let­tings ne­go­tia­tor Sue Withey.“I can't imag­ine en­joy­ing any other kind of job as the va­ri­ety and stim­u­la­tion keeps me on my toes and I love the peo­ple con­tact.”

Let­tings di­rec­tor Kathi Tay­lor agreed:“One of the best as­pects of my job is meet­ing prospec­tive land­lords and win­ning in­struc­tions. I get great job sat­is­fac­tion from the level of loy­alty and re­peat busi­ness gained over many years spent in the let­tings industry.We also build close work­ing re­la­tion­ships with our ten­ants over time which is very re­ward­ing,” said Kathi.

“We of­ten have calls and emails from sat­is­fied cus­tomers and can't help blow­ing our own trum­pets from time to time. Mrs S F, rent­ing a three bed­room semi in Ha­zle­mere was de­lighted to have her oven fixed within two hours of re­port­ing it to us. ‘Su­per­star ser­vice – yet again', she wrote.

“We had a very speedy turn­around on a two bed­room cot­tage in Old Town Close which we man­age.The land­lord, Mrs S C, was ab­so­lutely de­lighted with the stan­dard of pro­fes­sional clean and the gar­den main­te­nance given the time span be­tween te­nan­cies. Need­less to say, the ten­ants were thrilled when they moved in.‘Kathy and team, thanks a mil­lion'.

“One of our long­stand­ing land­lords, who has al­ways let her prop­erty in Bea­cons­field with us, had rea­son to say, re­cently to Kathi: 'I agree with you that Sue is a star and al­ways so sup­port­ive and thor­ough. I re­ally value both yours and Sue's guid­ance'.

“Mr SL, a ten­ant who has just rented a prop­erty on Sta­tion Road was im­pressed and said:‘say, thank you to Jus­tine, who was ex­tremely help­ful and in­for­ma­tive dur­ing our sec­ond visit to the flat'.

“Mr A C, who has now moved re­luc­tantly out of the area af­ter four years in Pine­hurst Court emailed us to say that his new let­ting agents in Northamp­ton couldn't be rec­om­mend:‘How­ever,Tim Russ have been amaz­ing and I will gladly give you and the Tim Russ Let­tings team a tes­ti­mo­nial or ref­er­ence – all you need to do is ask,'” added Kathi.

She re­calls:“I wrote to Mr A L who let his prop­erty in Lawnswood through us for many years be­fore sell­ing to an­other land­lord who re­tained us, thank­ing him for his loy­alty and long­stand­ing busi­ness. He wrote back say­ing:‘I've en­joyed it too, and still grate­fully re­mem­ber your gen­eros­ity in spon­sor­ing my ex­pe­di­tion last year. I'll let you know when I'm about to set off on my next trek!'”

Sue said:“Some­times we lose a client when they de­cide to sell their prop­erty but our com­mit­ment to cus­tomer ser­vice never lapses. Mon­ica M, an over­seas land­lord, was full of com­pli­ments for Kathi who dealt with all as­pects of the out­go­ing ten­ancy and eased the tran­si­tion for new own­er­ship.‘We can­not thank you enough for man­ag­ing our home and go­ing the ex­tra mile' she said.”

“So, it's not just about get­ting the fees in, we gen­uinely care about what we do and this re­flects in the pos­i­tive feed­back we get from our lovely cus­tomers.We can't help but gloat about it!”

For a free rental val­u­a­tion or if you would like fur­ther in­for­ma­tion on the prop­er­ties fea­tured, please call Kathi or Sue at Tim Russ Let­tings, Bea­cons­field, 01494 689414.

In War­wick Road, Bea­cons­field, this two bed­room un­fur­nished first floor apart­ment has a sep­a­rate garage and is in an ideal lo­ca­tion in a quiet road close to town cen­tre shops and sta­tion.There is a liv­ing/din­ing room, mod­ern kitchen, master bed­room (with fit­ted wardrobes), sec­ond bed­room (with fit­ted wardrobe), bath­room (with shower over the bath) The apart­ment will be re­dec­o­rated prior to the start of the ten­ancy. £1,200 pcm.

TO LET: This well pre­sented, un­fur­nished, two bed­room first floor apart­ment at Emi­neo in Bea­cons­field has wooden floors through­out. It is in a sought-af­ter lo­ca­tion, with pretty com­mu­nal gar­dens, only a short walk from the sta­tion and shops.Well sit­u­ated within this se­lect de­vel­op­ment, the apart­ment has an al­lo­cated un­der­ground park­ing space and very use­ful stor­age unit. £1,200 pcm.

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