‘Sig­nif­i­cant’ timetable change for com­muters

Pas­sen­gers call on Chiltern Railways to re­in­state can­celled ser­vices

Buckinghamshire Advertiser - - NEWS -

The storm out fol­low­ing an an­nounce­ment by Chiltern Railways that from Oc­to­ber 25 cer­tain trains and routes from Ger­rards Cross would be changed or can­celled en­tirely.

On Twit­ter @acki1 wrote: “@chiltern­rail­way #ttbrob new timetable seems to­tally geared to new cus­tomers. Old ser­vice great. New ser­vice from GX hor­ri­ble.” And @mjspillan Tweeted: “@ chiltern­rail­way. Will you please give proper con­sid­er­a­tion to re-

broke in­tro­duc­ing 740 from GX in De­cem­ber #ger­rard­scross #ttbrob.”

Ac­cord­ing to the rail com­pany the changes are in line with the open­ing of Bices­ter Vil­lage sta­tion and a new line from Ox­ford Park­way to Lon­don Maryle­bone, which opened on Oc­to­ber 26. Some com­muter trains, such as the 7.40am from Ger­ards Cross to Maryle­bone, no longer run but Chiltern Railways ar­gue that the new trains have been made big­ger to ac­com­mo­date this. Rob Smith, who com­mutes from Ger­rards Cross train sta­tion into Lon­don, said: “It has gone from an ex­cel­lent ser­vice to a quite dis­ap­point­ing one.”

He added: “The prob­lem is Chiltern Railways set them­selves a very high bar and they’re fall­ing a bit short of that now.”

Mr Smith, from Chal­font St Pe­ter, said that his morn­ing jour­ney has gone from 23 min­utes to 46 min­utes be­cause of an ex­tra stop along the route.

“So I have to get an ear­lier train which gets in a sim­i­lar time as the old fast train,” he said.

He added: “I’ve got an an­nual sea­son ticket. You ex­pect train timeta­bles to change, you ex­pect nec­es­sary changes, but this has been a quite a large and wide rang­ing im­pact on morn­ing ser­vices.

“You don’t ex­pect your train times to be out of ser­vice and for there to be less trains. Once you sign up to things you ex­pect things not to change so sig­nif­i­cantly.”

Jen­nifer Payne, cus­tomer ser­vice di­rec­tor at Chiltern Railways, said: “I want to re­as­sure our cus­tomers from Ger­rards Cross that as with any new timetable, we are closely mon­i­tor­ing how the changes are im­pact­ing you. We have had ex­tra staff and man­agers from Chiltern Railways at our sta­tions to mon­i­tor the num­ber of pas­sen­gers on board ser­vices and to lis­ten to your feed­back.

“We will pro­vide our cus­tomers with an up­date as soon as we can fol­low­ing anal­y­sis of ca­pac­ity and travel pat­terns.”

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