‘Significant’ timetable change for commuters
Passengers call on Chiltern Railways to reinstate cancelled services
The storm out following an announcement by Chiltern Railways that from October 25 certain trains and routes from Gerrards Cross would be changed or cancelled entirely.
On Twitter @acki1 wrote: “@chilternrailway #ttbrob new timetable seems totally geared to new customers. Old service great. New service from GX horrible.” And @mjspillan Tweeted: “@ chilternrailway. Will you please give proper consideration to re-
broke introducing 740 from GX in December #gerrardscross #ttbrob.”
According to the rail company the changes are in line with the opening of Bicester Village station and a new line from Oxford Parkway to London Marylebone, which opened on October 26. Some commuter trains, such as the 7.40am from Gerards Cross to Marylebone, no longer run but Chiltern Railways argue that the new trains have been made bigger to accommodate this. Rob Smith, who commutes from Gerrards Cross train station into London, said: “It has gone from an excellent service to a quite disappointing one.”
He added: “The problem is Chiltern Railways set themselves a very high bar and they’re falling a bit short of that now.”
Mr Smith, from Chalfont St Peter, said that his morning journey has gone from 23 minutes to 46 minutes because of an extra stop along the route.
“So I have to get an earlier train which gets in a similar time as the old fast train,” he said.
He added: “I’ve got an annual season ticket. You expect train timetables to change, you expect necessary changes, but this has been a quite a large and wide ranging impact on morning services.
“You don’t expect your train times to be out of service and for there to be less trains. Once you sign up to things you expect things not to change so significantly.”
Jennifer Payne, customer service director at Chiltern Railways, said: “I want to reassure our customers from Gerrards Cross that as with any new timetable, we are closely monitoring how the changes are impacting you. We have had extra staff and managers from Chiltern Railways at our stations to monitor the number of passengers on board services and to listen to your feedback.
“We will provide our customers with an update as soon as we can following analysis of capacity and travel patterns.”