ALL ARE BORED
'Flash' poll claims nearly 100% are 'EXTREMELY DISSATISFIED'
And in a bid to improve the service from Gerrards Cross to London Marylebone they have announced they are set to make more changes to the route on December 13.
From October 25 the rail company announced that certain trains and routes would be changed or cancelled entirely, in line with the opening of a new station at Oxford Parkway.
At the time people took to social media to complain about the timetable change, as certain routes were changed, took longer or were cancelled entirely.
One Gerrards Cross commuter, who does not want to be named, recently carried out a ‘flash’ survery over 48 hours involving 57 names.
It suggested almost 100% of those polled were ‘extremely disasstisfied’ with the changes and that over 90% believe that service from Bucks to London is ‘worse now than it was before the recent timetable’.
More results of the poll indicated that over 80% of people were unhappy with a reduced service to London, a lack of seats and increased intervals between trains peak hours.
He said: “Each of these journeys represents an economic benefit to the town, either workers coming for employment, or commuters who have made their home in the town.
“I am extremely concerned there was insufficient consultation about these changes, and that the timetable will have a significant, detrimental impact on the very large numbers of commuters who use Gerrards Cross station.”
He added: Historically, the service operated by Chiltern has been very good. Chiltern Railways are prioritizing passengers on the main line, and shoppers
during to Bicester Village those in Gerrards and Beaconsfield.”
People are continuing to take to social media to vent their frustrations, with @DanielleEren tweeting: “@chilternrailway GX. After 7:57am, there isn’t a fast train to London? It’s a joke! Plus lunchtime return times r horrendous too.”
@simonfpatterson wrote: “9.20 GX late again..more focus on high speed city links..south Bucks now a branch line..not good enough at £3500 per year @chilternrailway.”
A tweet from @alextaylorspurs read: “Reminiscing about a time long ago when @chilternrailway used to run on time. Bring back the old timetable please!
over Cross #chilternrailways.”
However Chiltern Railways said the survey was not representative as it was targeted to only take in the views of dissatisfied customers.
A spokesperson for the company said: “Any significant timetable update like the one introduced in October requires time for our teams, colleagues at Network Rail and customers to become familiar with the changes.
“This is currently exacerbated by the leaf fall period, which is our most challenging time of the year when falling leaves create a slippery, teflon-like coating on the rails.
“Reduced punctuality then causes more people to build up on the platform for a train which has caused crowding in the morning on some trains.
do recognise the timetable can be improved and will be making some changes from December 13. We will be communicating these changes to passengers this week.
“Everyone at Chiltern Railways is committed to delivering a high quality train service. We have fallen short of our usual high standards over the last couple of weeks and for that we apologise.”
Chiltern Railways says timetable changes require adjustment time but improvements will be made from December 13