'Flash' poll claims nearly 100% are 'EX­TREMELY DIS­SAT­IS­FIED'

Buckinghamshire Advertiser - - FRONT PAGE -

And in a bid to im­prove the ser­vice from Ger­rards Cross to Lon­don Maryle­bone they have an­nounced they are set to make more changes to the route on De­cem­ber 13.

From Oc­to­ber 25 the rail com­pany an­nounced that cer­tain trains and routes would be changed or can­celled en­tirely, in line with the open­ing of a new sta­tion at Ox­ford Park­way.

At the time peo­ple took to so­cial me­dia to com­plain about the timetable change, as cer­tain routes were changed, took longer or were can­celled en­tirely.

One Ger­rards Cross com­muter, who does not want to be named, re­cently car­ried out a ‘flash’ survery over 48 hours in­volv­ing 57 names.

It sug­gested al­most 100% of those polled were ‘ex­tremely dis­as­st­is­fied’ with the changes and that over 90% be­lieve that ser­vice from Bucks to Lon­don is ‘worse now than it was be­fore the re­cent timetable’.

More re­sults of the poll in­di­cated that over 80% of peo­ple were un­happy with a re­duced ser­vice to Lon­don, a lack of seats and in­creased in­ter­vals be­tween trains peak hours.

He said: “Each of th­ese jour­neys rep­re­sents an eco­nomic ben­e­fit to the town, ei­ther work­ers com­ing for em­ploy­ment, or com­muters who have made their home in the town.

“I am ex­tremely con­cerned there was in­suf­fi­cient con­sul­ta­tion about th­ese changes, and that the timetable will have a sig­nif­i­cant, detri­men­tal im­pact on the very large num­bers of com­muters who use Ger­rards Cross sta­tion.”

He added: His­tor­i­cally, the ser­vice op­er­ated by Chiltern has been very good. Chiltern Rail­ways are pri­or­i­tiz­ing pas­sen­gers on the main line, and shop­pers

dur­ing to Bicester Vil­lage those in Ger­rards and Bea­cons­field.”

Peo­ple are con­tin­u­ing to take to so­cial me­dia to vent their frus­tra­tions, with @DanielleEren tweeting: “@chiltern­rail­way GX. Af­ter 7:57am, there isn’t a fast train to Lon­don? It’s a joke! Plus lunchtime re­turn times r hor­ren­dous too.”

@si­monf­pat­ter­son wrote: “9.20 GX late again..more fo­cus on high speed city links..south Bucks now a branch line..not good enough at £3500 per year @chiltern­rail­way.”

A tweet from @alex­tay­lor­spurs read: “Rem­i­nisc­ing about a time long ago when @chiltern­rail­way used to run on time. Bring back the old timetable please!

over Cross #chiltern­rail­ways.”

How­ever Chiltern Rail­ways said the sur­vey was not rep­re­sen­ta­tive as it was tar­geted to only take in the views of dis­sat­is­fied cus­tomers.

A spokesper­son for the com­pany said: “Any sig­nif­i­cant timetable up­date like the one in­tro­duced in Oc­to­ber re­quires time for our teams, col­leagues at Net­work Rail and cus­tomers to be­come fa­mil­iar with the changes.

“This is cur­rently ex­ac­er­bated by the leaf fall pe­riod, which is our most chal­leng­ing time of the year when fall­ing leaves cre­ate a slip­pery, te­flon-like coat­ing on the rails.

“Re­duced punc­tu­al­ity then causes more peo­ple to build up on the plat­form for a train which has caused crowd­ing in the morn­ing on some trains.



do recog­nise the timetable can be im­proved and will be making some changes from De­cem­ber 13. We will be com­mu­ni­cat­ing th­ese changes to pas­sen­gers this week.

“Ev­ery­one at Chiltern Rail­ways is com­mit­ted to de­liv­er­ing a high qual­ity train ser­vice. We have fallen short of our usual high stan­dards over the last couple of weeks and for that we apol­o­gise.”

Chiltern Rail­ways says timetable changes re­quire ad­just­ment time but im­prove­ments will be made from De­cem­ber 13

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