Rail firm man­age­ment duo meet frus­trated com­muters

Pair travel to Ger­rards Cross to bet­ter understand daily con­cerns

Buckinghamshire Advertiser - - BUSINESS -

trains stop at, so it should free up a few more seats when those trains go to Ger­rards Cross. But those trains are of­ten – of the 7am to 8am ser­vices – packed any­way

“The ex­tra­or­di­nary gap be­tween ser­vices re­mains and there is a 50% in­crease in the jour­ney time.”

Mr Lan­g­ley added the ser­vice has de­te­ri­o­rated and there has been no ‘fix’.

Speak­ing about the visit of the rail com­pany’s man­age­ment, he said ‘it’s great to see their faces’ and added: “To be hon­est he [Mr Pen­ney] un­der­stood there are a lot of us frus­trated.

“It’s chang­ing peo­ples’ rou­tines – in the morn­ing we have to stand for a lot longer than we used to. But he took it all on board.”

Chiltern Rail­ways has said that fur­ther timetable changes are set to be made on Sun­day. The com­pany an­nou-nced in Oc­to­ber that some com­muter trains and routes from the South Bucks sta­tion into Lon­don would be changed or can­celled en­tirely, in line with the open­ing of a new rail­way Ox­ford.

Fu­ri­ous com­muters took Chiltern to task and vented their anger on so­cial me­dia about over­crowd­ing, de­lays and longer jour­ney times.

The com­pany apol­o­gised last month for ‘fall­ing short’, but Twit­ter is still awash with fu­ri­ous pas­sen­gers.

Nick Gib­son tweeted: “@ chiltern­rail­way @Rgr Nwmn name me 1 change in the TT at peak from GX to LM???????????????”

Steve Lis­ter wrote: “@ chiltern­rail­way ...back to the same old de­lays on the jour­ney to Maryle­bone! Two de­lays out of three days this week! Poor!

“@chiltern­rail­way ...the rea­son for the de­lay. ‘Sorry but we are fol­low­ing the slow train!’ Un­be­liev­able and I’ve paid £99 for the priv­i­lege!”



in which states on its page it is ‘Rep­re­sent­ing views of am­i­ca­ble GX com­muters who have seen a re­duc­tion in trains in morn­ing peak hours by Chiltern Rail­ways and pas­sen­gers from other sta­tions’ tweeted: “@ chiltern­rail­way @ RgrNwmn 1 train be­tween 7.27 & 8.20 isn’t a ser­vice – 7.49 doesn’t count – it ar­rives at same time as the 7.57!”

Mr Lan­g­ley said: “I think we have been mis­led. I think ex­pec­ta­tion man­age­ment has been poor.”

He added noth­ing has changed for Ger­rards Cross com­muters de­spite re­quests for feed­back hav­ing been an­swered.

He said: “The trend of con­ver­sa­tion is that the com­muter trains have been sac­ri­ficed be­cause they are try­ing to do th­ese longer dis­tance ser­vices.

“Some­times we have to change plat­forms at Ger­rards Cross just to get a fast train. The sta­tion is not set up for longer dis­tance and com­muter ser­vices.

“They don’t have the in­fra­struc­ture.

“For me, what I do know is I’ve been neg­a­tively im­pacted, as have a lot of other com­muters, be­cause I’ve heard them say­ing it. So why they [Chiltern] have cho­sen to do it really is a mat­ter for them.”

“It was a fan­tas­tic ser­vice be­fore. When you’re start­ing from such a high base the only way is down,” he added.

A spokesman for Chiltern Rail­ways, said: “Two mem­bers of the Chiltern Rail­ways direc­tors’ team vis­ited Ger­rards Cross this morn­ing – the cus­tomer ser­vices di­rec­tor and the cur­rent engi­neer­ing di­rec­tor and fu­ture MD.

“Cus­tomers re­acted pos­i­tively to the visit and, for some, it was a con­tin­u­a­tion of di­a­logue started at the Meet the Man­agers event held at Lon­don Maryle­bone on Wed­nes­day De­cem­ber 9.

“The im­promptu visit was to understand what cus­tomers are ex­pe­ri­enc­ing and feel­ing, and to hear feed­back; com­ments cen­tred around the timetable and cur­rent per­for­mance.

“A re­vised timetable will start from Sun­day De­cem­ber 13, which will de­liver ad­di­tional ca­pac­ity from Ger­rards Cross and we are work­ing with our col­leagues at Net­work Rail to pre­vent fu­ture in­fra­struc­ture is­sues.

“We an­tic­i­pate due to the changes we are making, pas­sen­gers will start to see per­for­mances im­prove.”

The cam­paign is fronted by Dragons’ Den star Deb­o­rah Meaden.

Or­gan­ised by Lo­cal Me­dia Works, the mar­ket­ing body for the lo­cal press in­dus­try, the cam­paign sees news­pa­pers across Bri­tain join the hunt to find the best lo­cal busi­nesses.

The win­ning busi­ness will scoop the LBA na­tional prize of men­tor­ing from LBA cam­paign am­bas­sador Deb­o­rah, plus free lo­cal news­pa­per ad­ver­tis­ing to take their busi­ness to the next level.

Deb­o­rah said: “Since its in­cep­tion, LBA has con­sis­tently demon­strated that lo­cal me­dia ad­ver­tis­ing can ac­cel­er­ate lo­cal busi­nesses, energising and in­vig­o­rat­ing economies.

“That is be­cause peo­ple trust lo­cal news brands more than any other me­dia, and are much more likely to en­gage with, and act upon, the ad­ver­tis­ing within them.

“I am de­lighted to be fronting LBA once again and would en­cour­age all busi­nesses out there to con­tact their lo­cal news­pa­per to find out how they can get in­volved.”

Launched for the first time in 2011 with back­ing from 500 lo­cal pa­pers, LBA has al­ready seen hun­dreds of busi­nesses ac­cel­er­ated by a com­bi­na­tion of free lo­cal news­pa­per ad­ver­tis­ing and men­tor­ing from busi­ness lead­ers.

LBA 2013 na­tional win­ner So­phie Jewett, owner of York Co­coa House, said: “My ex­pe­ri­ence of win­ning LBA has been tremen­dous – it’s helped me to take my busi­ness to an­other level.

“The ad­vice and per­sonal men­tor­ing sup­port I was able to get from Deb­o­rah was in­valu­able.

“We worked with our lo­cal news­pa­per,

as part of the prize, it’s helped us to de­velop the brand and to be able to tell our story to a lo­cal au­di­ence. Since that time we’ve seen a con­tin­ued marked in­crease in sales.

“We have really ben­e­fited through strong re­la­tion­ships with our lo­cal news­pa­pers and by en­gag­ing with their dig­i­tal plat­forms – it’s given us a great and ef­fec­tive com­mu­ni­ca­tion with new and ex­ist­ing cus­tomers.”

Through our own busi­ness awards and unique con­nec­tions with busi­ness com­mu­ni­ties, lo­cal news­pa­pers will find the best busi­nesses in their area, aged one year or over, and nom­i­nate them for a chance of win­ning the cam­paign prize.

In­ter­ested busi­nesses can con­tact the Bucks Ad­ver­tiser & Examiner to find out more in­for­ma­tion.

En­tries for LBA close on the Fri­day Jan­uary 29 2016.

Chiltern Rail­ways.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.