Rail firm management duo meet frustrated commuters
Pair travel to Gerrards Cross to better understand daily concerns
trains stop at, so it should free up a few more seats when those trains go to Gerrards Cross. But those trains are often – of the 7am to 8am services – packed anyway
“The extraordinary gap between services remains and there is a 50% increase in the journey time.”
Mr Langley added the service has deteriorated and there has been no ‘fix’.
Speaking about the visit of the rail company’s management, he said ‘it’s great to see their faces’ and added: “To be honest he [Mr Penney] understood there are a lot of us frustrated.
“It’s changing peoples’ routines – in the morning we have to stand for a lot longer than we used to. But he took it all on board.”
Chiltern Railways has said that further timetable changes are set to be made on Sunday. The company annou-nced in October that some commuter trains and routes from the South Bucks station into London would be changed or cancelled entirely, in line with the opening of a new railway Oxford.
Furious commuters took Chiltern to task and vented their anger on social media about overcrowding, delays and longer journey times.
The company apologised last month for ‘falling short’, but Twitter is still awash with furious passengers.
Nick Gibson tweeted: “@ chilternrailway @Rgr Nwmn name me 1 change in the TT at peak from GX to LM???????????????”
Steve Lister wrote: “@ chilternrailway ...back to the same old delays on the journey to Marylebone! Two delays out of three days this week! Poor!
“@chilternrailway ...the reason for the delay. ‘Sorry but we are following the slow train!’ Unbelievable and I’ve paid £99 for the privilege!”
in which states on its page it is ‘Representing views of amicable GX commuters who have seen a reduction in trains in morning peak hours by Chiltern Railways and passengers from other stations’ tweeted: “@ chilternrailway @ RgrNwmn 1 train between 7.27 & 8.20 isn’t a service – 7.49 doesn’t count – it arrives at same time as the 7.57!”
Mr Langley said: “I think we have been misled. I think expectation management has been poor.”
He added nothing has changed for Gerrards Cross commuters despite requests for feedback having been answered.
He said: “The trend of conversation is that the commuter trains have been sacrificed because they are trying to do these longer distance services.
“Sometimes we have to change platforms at Gerrards Cross just to get a fast train. The station is not set up for longer distance and commuter services.
“They don’t have the infrastructure.
“For me, what I do know is I’ve been negatively impacted, as have a lot of other commuters, because I’ve heard them saying it. So why they [Chiltern] have chosen to do it really is a matter for them.”
“It was a fantastic service before. When you’re starting from such a high base the only way is down,” he added.
A spokesman for Chiltern Railways, said: “Two members of the Chiltern Railways directors’ team visited Gerrards Cross this morning – the customer services director and the current engineering director and future MD.
“Customers reacted positively to the visit and, for some, it was a continuation of dialogue started at the Meet the Managers event held at London Marylebone on Wednesday December 9.
“The impromptu visit was to understand what customers are experiencing and feeling, and to hear feedback; comments centred around the timetable and current performance.
“A revised timetable will start from Sunday December 13, which will deliver additional capacity from Gerrards Cross and we are working with our colleagues at Network Rail to prevent future infrastructure issues.
“We anticipate due to the changes we are making, passengers will start to see performances improve.”
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