Re­port recog­nises hard work and ded­i­ca­tion

Buckinghamshire Advertiser - - NEWS -

SOUTH Cen­tral Am­bu­lance Ser­vice (SCAS) has re­ceived a very pos­i­tive re­port fol­low­ing the CQC’s fo­cused in­spec­tion of the SCAS NHS 111 ser­vice, in Novem­ber 2015.

The re­port recog­nised SCAS as be­ing a ‘very safe and ef­fec­tive provider’ of NHS 111 ser­vices and whose ser­vices were both re­spon­sive and well led.

The in­spec­tors were re­as­sured that fol­low­ing me­dia cov­er­age in the sum­mer, none of the spe­cific is­sues raised gave sig­nif­i­cant cause for con­cern over the safety of the care given to pa­tients.

A spokesper­son for SCAS said: “SCAS wel­comes the re­port find­ings which reaf­firmed our view that we have some of the most ded­i­cated, com­mit­ted and pas­sion­ate staff work­ing for us.

“The vi­sion and val­ues of the ser­vice were ev­i­dent and staff read­ily ex­pressed how proud they were to work for the SCAS NHS 111 ser­vice.

“This re­port is huge tes­ta­ment to the hard work, ded­i­ca­tion and com­mit­ment shown by all staff work­ing in our NHS 111 ser­vice, in pro­vid­ing the best pos­si­ble ser­vices to our pa­tients. We aim for ex­cel­lence ev­ery time.”

The find­ings also recog­nised that pa­tients were in­volved in their care and treat­ment de­ci­sions and all pa­tients were as­sessed and treated ap­pro­pri­ately us­ing best prac­tice and cur­rent na­tional guid­ance.

Ro­bust re­cruit­ment pro­cesses were in place and the in­spec­tors were aware of the im­proved in­duc­tion, train­ing and coach­ing ar­range­ments that were in place to sup­port staff.

SCAS was ac­knowl­edged as an or­gan­i­sa­tion that placed a ‘great deal of im­por­tance’ on con­tin­u­ous learn­ing and im­prove­ment and had clearly demon­strated the ac­tions it had taken to achieve this.

Staff were seen to have clear roles and re­spon­si­bil­i­ties and ad­just­ing staffing and skill mix to meet ever chang­ing de­mands was well man­aged.

The one ‘should’ key find­ing from the in­spec­tion re­port is that the process for up­dat­ing staff records when staff have read up­dated guid­ance and poli­cies should be more ro­bust and this is al­ready be­ing im­ple­mented.

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