Report recognises hard work and dedication
SOUTH Central Ambulance Service (SCAS) has received a very positive report following the CQC’s focused inspection of the SCAS NHS 111 service, in November 2015.
The report recognised SCAS as being a ‘very safe and effective provider’ of NHS 111 services and whose services were both responsive and well led.
The inspectors were reassured that following media coverage in the summer, none of the specific issues raised gave significant cause for concern over the safety of the care given to patients.
A spokesperson for SCAS said: “SCAS welcomes the report findings which reaffirmed our view that we have some of the most dedicated, committed and passionate staff working for us.
“The vision and values of the service were evident and staff readily expressed how proud they were to work for the SCAS NHS 111 service.
“This report is huge testament to the hard work, dedication and commitment shown by all staff working in our NHS 111 service, in providing the best possible services to our patients. We aim for excellence every time.”
The findings also recognised that patients were involved in their care and treatment decisions and all patients were assessed and treated appropriately using best practice and current national guidance.
Robust recruitment processes were in place and the inspectors were aware of the improved induction, training and coaching arrangements that were in place to support staff.
SCAS was acknowledged as an organisation that placed a ‘great deal of importance’ on continuous learning and improvement and had clearly demonstrated the actions it had taken to achieve this.
Staff were seen to have clear roles and responsibilities and adjusting staffing and skill mix to meet ever changing demands was well managed.
The one ‘should’ key finding from the inspection report is that the process for updating staff records when staff have read updated guidance and policies should be more robust and this is already being implemented.