FURY OVER CHANGES TO TIMETABLES
Commuter’s fury as timetable changes force him to take earlier train
A FURIOUS commuter has written a letter to the managing director of Chiltern Railways blasting the rail company for its service from Gerrards Cross to London.
In a letter to Dave Penney, Rob Barber, of Mill Lane, Chalfont St Giles, questions whether the thoughts of commuters were considered before changes were made to the line last year.
He wrote: “I wrote to Chiltern Railways the week before the timetable changes that came into effect in October, predicting dissatisfaction from Gerrards Cross commuters.
“If I could have foreseen this following five minutes comparing the new to old timetables, I question whether you made these changes knowing, but not caring that we would be aggrieved, or whether this was an outcome you had not anticipated? I am unsure which of these is worse.”
According to the rail company, the changes were brought about because of the opening of Bicester Village station and a new line from Oxford Parkway to London Marylebone, which opened on October 26.
Mr Barber calculates that he now loses 120 hours of family time over a year, as he is forced to take an earlier train in the morning.
Along with the Advertiser/Examiner, Mr Barber, also sent a copy of his letters to MPs for the area. He wrote: “I believe they would also be interested to know the answer to the following questions and you may be more inclined to provide definitive answers to them than you have been to your down-trodden commuters.”
His letter asks why there are fewer trains and carriages in the morning and argues that the service has become less reliable with more cancellations and late trains.
Last week commuters handed out flyers in a campaign against Chiltern Railways, asking if commuters were happy with the revised Chiltern Railways timetable.
On Twitter GerrardsXCommuters posted a picture of the leaflets.
They said: “We are a small group whose aims are to collate input from Gerrards Cross commuters and to work collaboratively with Chiltern Rail to try and improve our services.
“Peak hour services are now insufficient in number and capacity and the intervals between services are too regular.”
But commuters may not have to wait much longer after a Tweet on Thursday February 4 read: “Very positive meeting with @ chilternrailway today about changes in May for GX timetable & a number of other improvements. More to follow.”
Mr Penney said: “We continue to listen to the feedback from customers who are unhappy with the service.
“Getting the service back to the level our customers are used to is my key priority.”
Peak hour services are now insufficient in number and capacity