Police call centre’s six-hour tweetathon
THAMES Valley Police held a live six-hour ‘tweetathon’ to highlight calls being made to the Thames Valley Police Enquiry Centre.
The @ThamesVP Twitter account tweeted basic details of 999 and 101 calls received by the police enquiry centre from 5pm to 11pm on Tuesday March 22 using the hashtag #TVPlive.
During the six-hour period, 3,358 incidents were received including 571 emergency calls (999) and 2,787 non-emergency calls (101).
The volume and variety of calls was consistent with a regular Tuesday evening, with demand peaking between 6pm and 8pm.
The variety of incidents was broad – from domestic violence, burglary and road traffic collisions to missing people, assault and theft.
Using the hashtag #TVPlive, a total of 520 tweets were sent, reaching 400,935 people across the Thames Valley, the UK and countries further afield including Estonia, Madagascar, Chile, USA and Canada.
The tweetathon prompted thoughts and opinions from members of the public, many surprised at the variety of incidents received on a Tuesday evening, as well as the number of inappropriate 999 calls.
Some of memorable received were:
“Call Handler has just taken a 999 from a male wanting to know what time
the more tweets it is. #notatalkingclock #TVPlive.”
“Difficult call for our operators – silent 999 call received, sounds of female in distress – what would you do? #TVPlive.”
“Here we go again – yet another report of driver watching his iPad whilst driving 70-80mph. Keep your eyes on the road! #TVPlive.”
“Call reported a lorry driver watching TV on a laptop whilst driving HGV on M40. #TVPlive.”
“Report of house alarm going off for over an hour. How up-to-date is your key holder list? #TVPlive.”
Superintendent Gill Wootton said: “We hope the tweetathon has given the public insight into the wide variety of jobs our call handlers, radio operators and officers deal with on a daily basis.
“I’d like to thank the public for getting involved and we would welcome applications from people interested in becoming call handlers and radio operators.
“It is a truly rewarding profession.”
The tweetathon also served as a reminder of when it is and is not appropriate to dial 999.
Always call 999 in an emergency.
It is an emergency when a crime is being committed, there is risk of injury or there is a serious risk of damage to property, while 101 should be used to report a non-emergency crime or to give information to Thames Valley Police.