High marks in bank customer service
TWO AMERSHAM bankers are celebrating after having completed two industry standard accreditations.
Tricia Morgan and Karen Haynes, who work for TSB Bank have successfully completed TSB’s Experience training, which carries the Institute of Customer Service’s Training Mark.
Following a minimum of two full days of rigorous training, the course has enabled the duo to further develop their understanding of what it means to deliver customer service in different areas of the financial services environment and how this can be applied to provide consistently high levels of customer experience.
TSB is putting all of its 6,200 customer facing colleagues through this training, and all partners completing the training will receive a certificate accredited by The Institute of Customer Service.
Ms Morgan and Ms Haynes started working with TSB in Amersham in 2008.
Marc Harvey, bank manager at the Amersham branch, said: “Congratulations to Tricia and Karen for completing the TSB Experience training and being awarded a TrainingMark accreditation in recognition of their advanced customer service skills.
“Customers value the personal approach that our branch offers and we look forward to continuing to deliver exceptional service to these customers and to the local community in Amersham.”
David Jones, area director for Oxford, Chilterns and North London, said: “Feedback from our partners indicated to us that there was a strong demand for certified professional development.
“We have worked with The Institute of Customer Service to achieve the accreditation of our inhouse training course as a commitment to both developing our partners, and it’s great to acknowledge the skills Tricia and Karen have developed to deliver fantastic service to our customers. “