High marks in bank cus­tomer ser­vice

Buckinghamshire Advertiser - - BUSINESS -

TWO AMER­SHAM bankers are cel­e­brat­ing af­ter hav­ing com­pleted two in­dus­try stan­dard ac­cred­i­ta­tions.

Tri­cia Mor­gan and Karen Haynes, who work for TSB Bank have suc­cess­fully com­pleted TSB’s Ex­pe­ri­ence train­ing, which car­ries the In­sti­tute of Cus­tomer Ser­vice’s Train­ing Mark.

Fol­low­ing a min­i­mum of two full days of rig­or­ous train­ing, the course has en­abled the duo to fur­ther de­velop their un­der­stand­ing of what it means to de­liver cus­tomer ser­vice in dif­fer­ent ar­eas of the fi­nan­cial ser­vices en­vi­ron­ment and how this can be ap­plied to pro­vide con­sis­tently high lev­els of cus­tomer ex­pe­ri­ence.

TSB is putting all of its 6,200 cus­tomer fac­ing col­leagues through this train­ing, and all part­ners com­plet­ing the train­ing will re­ceive a cer­tifi­cate ac­cred­ited by The In­sti­tute of Cus­tomer Ser­vice.

Ms Mor­gan and Ms Haynes started work­ing with TSB in Amer­sham in 2008.

Marc Har­vey, bank man­ager at the Amer­sham branch, said: “Con­grat­u­la­tions to Tri­cia and Karen for com­plet­ing the TSB Ex­pe­ri­ence train­ing and be­ing awarded a Train­ingMark ac­cred­i­ta­tion in recog­ni­tion of their ad­vanced cus­tomer ser­vice skills.

“Cus­tomers value the per­sonal ap­proach that our branch of­fers and we look for­ward to con­tin­u­ing to de­liver ex­cep­tional ser­vice to these cus­tomers and to the lo­cal com­mu­nity in Amer­sham.”

David Jones, area di­rec­tor for Ox­ford, Chilterns and North Lon­don, said: “Feed­back from our part­ners in­di­cated to us that there was a strong de­mand for cer­ti­fied pro­fes­sional devel­op­ment.

“We have worked with The In­sti­tute of Cus­tomer Ser­vice to achieve the ac­cred­i­ta­tion of our in­house train­ing course as a com­mit­ment to both de­vel­op­ing our part­ners, and it’s great to ac­knowl­edge the skills Tri­cia and Karen have de­vel­oped to de­liver fan­tas­tic ser­vice to our cus­tomers. “

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