Fur­ther im­prove­ment needed at care home

Ser­vice de­scribed as ‘in tran­si­tion hav­ing faced sig­nif­i­cant is­sues’

Buckinghamshire Advertiser - - NEWS -

In an in­spec­tion car­ried out by health watch­dog the Care Qual­ity Com­mis­sion (CQC), Chal­font Lodge Care Cen­tre, Chal­font St Peter, re­ceived a ‘re­quires im­prove­ment’ rat­ing.

The re­port, which took place over two days on March 31 and April 1, says the home pro­vides care and nurs­ing for up to 119 peo­ple and is di­vided into five units over two floors, with three units be­ing de­men­tia care units, known as Mem­ory Lane.

Sun­ning­dale unit pro­vides gen­eral nurs­ing care and Turn­berry unit is for peo­ple with phys­i­cal dis­abil­i­ties, and dur­ing the in­spec­tion there were 95 peo­ple liv­ing there.

In­spec­tors found there to be breaches in the Health and So­cial Care Act 2008 and sub­se­quently rated four out of five ar­eas as re­quir­ing im­prove­ment, judg­ing the care home to not be con­sis­tently safe, ef­fec­tive, re­spon­sive or well led.

How­ever de­spite this, the in­spec­tion ruled the ser­vice was car­ing, stat­ing: “Peo­ple were pos­i­tive about the stan­dard of care they re­ceived with some spe­cific ex­cep­tions.

“Where con­cerns had been raised ei­ther in­ter­nally or ex­ter­nally to the ser­vice, the regis­tered man­ager and the se­nior Barch­ester man­age­ment re­spon­si­ble for Chal­font Lodge, had ac­tively co­op­er­ated with oth­ers to bring about im­prove­ments.

“These had not, in ev­ery case, had time to be fully ef­fec­tive.”

The rat­ing is only one higher than the ‘in­ad­e­quate’ rat­ing, which would re­sult in the CQC tak­ing ‘en­force­ment ac­tion’ against the provider as the ser­vice is per­form­ing badly.

It was ruled that there had been lit­tle progress since a pre­vi­ous in­spec­tion was car­ried out in Septem­ber last year: “We found some progress had been made to ad­dress the pre­vi­ously iden­ti­fied ar­eas of con­cern.

“For ex­am­ple, there had been an im­prove­ment in medicines man­age­ment and care records.

“Some con­cerns re­mained and progress had been in­con­sis­tent which has been re­flected in the over­all rat­ing of re­quires im­prove­ment.”

The re­port adds: “The re­port re­flects a ser­vice in tran­si­tion, hav­ing faced sig­nif­i­cant is­sues around staff re­ten­tion and re­cruit­ment.

“Whilst progress been made, had with sig­nif­i­cant man­age­ment and staff com­mit­ment, there were still ar­eas iden­ti­fied where fur­ther im­prove­ment was re­quired to pro­vide con­sis­tently high stan­dards of care and sup­port to peo­ple.”

Gen­eral man­ager Emer­son Kup­fuwa said Chal­font Lodge is grate­ful the CQC noted good prac­tice in some ar­eas, and in other ar­eas progress was be­ing made but ‘con­sol­i­da­tion is needed’.

He added: “We value the CQC’s view of how we de­liver care and recog­nise that we need to con­tinue im­prov­ing ser­vices.

“We are al­ready ad­dress­ing is­sues iden­ti­fied in the re­port but there are ar­eas in which on­go­ing work is needed, and we want we are tak­ing ap­pro­pri­ate ac­tions.

“We be­lieve that set­ting out these ac­tions will help ev­ery­one in­ter­ested in care at Chal­font Lodge to un­der­stand the in­spec­tion re­port and how we are im­prov­ing the care we of­fer.”

Visit www.barch­ester. c o m/ h o me/ c ha l f o nt­lodge-care-cen­tre for the full state­ment.

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