Further improvement needed at care home
Service described as ‘in transition having faced significant issues’
In an inspection carried out by health watchdog the Care Quality Commission (CQC), Chalfont Lodge Care Centre, Chalfont St Peter, received a ‘requires improvement’ rating.
The report, which took place over two days on March 31 and April 1, says the home provides care and nursing for up to 119 people and is divided into five units over two floors, with three units being dementia care units, known as Memory Lane.
Sunningdale unit provides general nursing care and Turnberry unit is for people with physical disabilities, and during the inspection there were 95 people living there.
Inspectors found there to be breaches in the Health and Social Care Act 2008 and subsequently rated four out of five areas as requiring improvement, judging the care home to not be consistently safe, effective, responsive or well led.
However despite this, the inspection ruled the service was caring, stating: “People were positive about the standard of care they received with some specific exceptions.
“Where concerns had been raised either internally or externally to the service, the registered manager and the senior Barchester management responsible for Chalfont Lodge, had actively cooperated with others to bring about improvements.
“These had not, in every case, had time to be fully effective.”
The rating is only one higher than the ‘inadequate’ rating, which would result in the CQC taking ‘enforcement action’ against the provider as the service is performing badly.
It was ruled that there had been little progress since a previous inspection was carried out in September last year: “We found some progress had been made to address the previously identified areas of concern.
“For example, there had been an improvement in medicines management and care records.
“Some concerns remained and progress had been inconsistent which has been reflected in the overall rating of requires improvement.”
The report adds: “The report reflects a service in transition, having faced significant issues around staff retention and recruitment.
“Whilst progress been made, had with significant management and staff commitment, there were still areas identified where further improvement was required to provide consistently high standards of care and support to people.”
General manager Emerson Kupfuwa said Chalfont Lodge is grateful the CQC noted good practice in some areas, and in other areas progress was being made but ‘consolidation is needed’.
He added: “We value the CQC’s view of how we deliver care and recognise that we need to continue improving services.
“We are already addressing issues identified in the report but there are areas in which ongoing work is needed, and we want we are taking appropriate actions.
“We believe that setting out these actions will help everyone interested in care at Chalfont Lodge to understand the inspection report and how we are improving the care we offer.”
Visit www.barchester. c o m/ h o me/ c ha l f o ntlodge-care-centre for the full statement.