Care home taken out of spe­cial mea­sures as rat­ing im­proves

CQC judges Sis­tine Manor to be ‘good’, prais­ing changes within staff and cul­ture

Buckinghamshire Advertiser - - NEWS - by Tom Her­bert tom.her­bert@trin­i­tymir­ Twit­ter: @TRHer­bert

A CARE home which had been warned it would face clo­sure un­less ur­gent im­prove­ments were made has been taken out of spe­cial mea­sures.

Sis­tine Manor Care Home, which pro­vides res­i­den­tial care for adults with learn­ing dif­fi­cul­ties, has re­ceived a ‘good’ rat­ing from the Care Qual­ity Com­mis­sion (CQC).

In­spec­tors judged the home to be ‘good’ in four key ar­eas, find­ing it safe, ef­fec­tive, caring and re­spon­sive.

But they did raise con­cerns over how the care home is led, rul­ing that it ‘re­quires im­prove­ment’ as there was no man­ager in place at the time of the in­spec­tion.

The health­care watch­dog had pre­vi­ously ruled the home to be ‘in­ad­e­quate’ af­ter they dis­cov­ered a cat­a­logue of main­te­nance is­sues.

In­spec­tors also raised con­cerns about res­i­dents’ dig­nity and about them be­ing ‘de­prived of their lib­erty’ and placed the home in spe­cial mea­sures in April 2015.

Another in­spec­tion car­ried out in March this year found there to be lit­tle im­prove­ment and the home re­mained ‘in­ad­e­quate’.

But the CQC re­turned at the end of May and found ‘ma­jor im­prove­ments’ had been made.

The re­port reads: “At pre­vi­ous inspections, we raised con­cerns about poor cul­ture within the ser­vice.

“This in­cluded poor staff prac­tice and lack of dig­nity and re­spect shown to­wards peo­ple liv­ing at Sis­tine Manor.

“Since our last in­spec­tion, changes had oc­curred within the staff team which re­sulted in a cul­ture shift.

“We now found staff were work­ing to­gether to achieve the same goal of im­prov­ing the life of peo­ple liv­ing at Sis­tine Manor and want­ing to learn and im­prove.”

A spokesper­son for Reach, who run the site, said: “We are pleased that the changes and im­prove­ments at Sis­tine Manor have been recog­nised by the CQC in­spec­tors and re­flected in the new re­port with a rat­ing of ‘good’.

“We are com­mit­ted to con­tin­u­ing on our jour­ney to strive for ‘out­stand­ing’ as we learn les­sons and em­brace change, to of­fer the in­di­vid­u­als who live there the very best sup­port, en­vi­ron­ment and a bright fu­ture.”

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