Fired for hanging up on a 999 cry for help
Victim was raped after control room handler terminated her call
In December 2013, a 999 call came in from a vulnerable member of the public which was taken by Gail Daniels-Ekarte, who was working as a control room call handler for Thames Valley Police at the Milton Keynes control room.
The caller was a female member of the public reporting she was in danger.
After five and a minutes the call half was terminated by the call handler, no resources were deployed.
Later that day, Thames Valley Police received a further call reporting, that the woman had been raped.
At the hearing it was found that Ms DanielsEkarte failed to deal with the call appropriately and did not follow TVP policies and guidelines.
Ms Daniels-Ekarte was dismissed without notice on Wednesday, August 10 following a gross misconduct hearing.
This hearing was as a result of Thames Valley Police referring the matter to the IPCC.
A subsequent IPCC investigation recommended there was a case to answer for gross misconduct.
Ms Daniels-Ekarte has a right to appeal this decision.
Assistant Chief Constable Dave Hardcastle, Head of Operations for Thames Valley Police, said: “We have dismissed a member of staff as they failed to respond appropriately to what was a clear call for help from a member of the public.
“At Thames Valley Police we expect the highest of standards from our staff and officers. Sadly the individual’s actions in this case fell very far below the standard of what we expect.”
Ruzgas Ziluina, 40, of Odessa Road, London, was sentenced to seven years’ imprisonment for one count of rape and placed on the sexual offenders register. The offence took place in Oxfordshire.