App’s Extra help to disabled drivers
Beaconsfield’s facilities one of first to offer service
Extra Services will become the first motorway service provider to offer assist-Mi to their customers, allowing them to communicate directly with Extra staff to enquire about facilities, ask questions and/or request the assistance they need on arrival to access food and ancillary brands on-site.
Assist-Mi will be available to use at the groups’ seven service areas that operate under the Extra umbrella brand (Baldock, Beaconsfield, Blackburn, Cambridge, Cobham, Cullompton and Peter- borough) from early morning until late evening and it is a free service.
The assist-Mi app can also help users navigate their way to their nearest services, as well as ‘ chat’ via messaging to staff before they turn up, enabling any help they need to be available on arrival.
Neil Herron, co-founder of assist-Mi, said: “This is an extremely exciting partnership for assist-Mi and all its customers.
“Users travelling across the UK will now be able to get the bespoke service they need to be as independent as possible in the most accessible motorway service area in the UK.”
Andrew Long, chief executive officer of Extra Motorway Services, added: “We want to give the best possible experience to our customers visiting our service areas and we are thrilled to be working with assist-Mi to ensure we offer exceptional customer service to those who may need an extra helping hand.
“We look forward to working closely with assist-Mi.”
Customers can download the app on the Apple App Store and the Android Play Store.