Bucks NHS gets two complaints a day
Overall figure down on last year but 638 were still received in a year
New figures from the NHS reveal that hospitals, ambulance services and other NHS bodies in the region received a to- tal of 638 written complaints in 2016-17.
That is down slightly from 661 the year before.
Chiltern Clinical Commissioning Group received the highest rate of complaints out of the NHS organisation in Buckinghamshire.
The group received 35 in total over the course of the year, which works out at one complaint for eve- ry two members of fulltime staff.
Meanwhile, Buckinghamshire Healthcare NHS Trust saw a much more average rate of complaints in comparison.
The trust received 578 written complaints over the course of the year, or the equivalent of one for every nine members of staff.
Across England, there were 117,836 written complaints made to hospitals and community health services – again one for every nine members of staff.
A further 90,579 complaints were written to other parts of the NHS, including GPs and dental surgeries.
In fact, the number of written complaints the NHS as a whole received last year was the highest on record, with 208,415 made in total – up from 198,739 in 2015-16 and just 131,022 in 2007-08.
Most complaints made across England were not to do with clinical treatment, but rather over other aspects of hospital service.
The most common cause for complaint was communications, but patient care, including nu- trition and hydration, was also a major issue.
Meanwhile, staff values and behaviours was also a relatively common concern, with more than one in 10 complaints relating to this.