Bucks NHS gets two com­plaints a day

Over­all fig­ure down on last year but 638 were still re­ceived in a year

Buckinghamshire Advertiser - - NEWS -

New fig­ures from the NHS re­veal that hos­pi­tals, am­bu­lance ser­vices and other NHS bod­ies in the re­gion re­ceived a to- tal of 638 writ­ten com­plaints in 2016-17.

That is down slightly from 661 the year be­fore.

Chiltern Clin­i­cal Com­mis­sion­ing Group re­ceived the high­est rate of com­plaints out of the NHS or­gan­i­sa­tion in Buck­ing­hamshire.

The group re­ceived 35 in to­tal over the course of the year, which works out at one com­plaint for eve- ry two mem­bers of full­time staff.

Mean­while, Buck­ing­hamshire Health­care NHS Trust saw a much more av­er­age rate of com­plaints in com­par­i­son.

The trust re­ceived 578 writ­ten com­plaints over the course of the year, or the equiv­a­lent of one for ev­ery nine mem­bers of staff.

Across Eng­land, there were 117,836 writ­ten com­plaints made to hos­pi­tals and com­mu­nity health ser­vices – again one for ev­ery nine mem­bers of staff.

A fur­ther 90,579 com­plaints were writ­ten to other parts of the NHS, in­clud­ing GPs and den­tal surg­eries.

In fact, the num­ber of writ­ten com­plaints the NHS as a whole re­ceived last year was the high­est on record, with 208,415 made in to­tal – up from 198,739 in 2015-16 and just 131,022 in 2007-08.

Most com­plaints made across Eng­land were not to do with clin­i­cal treat­ment, but rather over other as­pects of hospi­tal ser­vice.

The most com­mon cause for com­plaint was com­mu­ni­ca­tions, but pa­tient care, in­clud­ing nu- tri­tion and hy­dra­tion, was also a ma­jor is­sue.

Mean­while, staff val­ues and be­hav­iours was also a rel­a­tively com­mon con­cern, with more than one in 10 com­plaints re­lat­ing to this.

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