Pair claim holiday was ruined after trip on hotel slabs
COUPLE WANT COMPENSATION BUT TRAVEL FIRM SAYS IT IS INVESTIGATING
A DERBYSHIRE woman who said she ended up in hospital after falling on some broken slabs while on holiday is calling on travel agent TUI to compensate her.
Eileen Hollingworth, of Ettas Way, in Etwall, visited Menorca at the end of May in 2017 to celebrate her 37th wedding anniversary with her husband, Martin.
Four days into their trip, the 57-year-old claimed she fell over a jagged piece of paving at the Marina Parc Hotel, in Arenal D’en Castell, which caused bruising to her foot.
She spent the rest of the holiday on crutches and needed a “fit to fly” certificate before she could return home.
The grandmother says she has been writing to TUI for the last 18 months, but says she has had no joy in her claim.
TUI stated it was investigating and would contact Mrs Hollingworth once it had an update.
Mrs Hollingworth said: “We feel that TUI are stonewalling us and hoping we will go away.
“Our holiday was ruined and to be honest I felt really guilty as I thought I had spoilt everything. I ended up on crutches and I felt completely useless.
“We don’t want the earth, we just want TUI to come back to us and it would be great if we could get the money back for the holiday or just be given another holiday as the broken tiles meant we couldn’t enjoy our holiday.
“This was a special holiday to celebrate our 37th wedding anniversary and it was just a nightmare.”
The couple went on holiday to Spain with their eight-year-old grandson
George from Wednesday, May
31 until June 7, 2017.
Eileen’s accident happened on June 4.
The couple made an official complaint more than 15 months ago and TUI replied stating it had received their letter. The couple then wrote again six months later and received no reply.
The pair then wrote to ABTA (the Association of British Travel Agents) for help and submitted a claim for compensation to which TUI replied that it was not interested in conciliation. They then wrote to TUI again and claimed they have still not received a Eileen Hollingworth reply.
Staff at TUI said they were investigating and stated they audit their hotels regularly.
A spokesman said: “We’re sorry to hear of Mrs Hollingworth’s experience in the resort.
“Our customer service team previously wrote to the customer and advised that due to the nature of the complaint this would need to be investigated further by our legal team.
“We’ve been awaiting further information from our hotel partner, but we will be back in direct contact with Mrs Hollingsworth as soon as we have an update.
“We’d like to reassure customers that we regularly audit all of the hotels we feature in respect of health and safety, including hygiene.”
The hotel said it did not want to comment.
It would be great if we could get the money back for the holiday or just be given another holiday