Ryanair shifts blame for late refunds
RYANAIR has sought to shift the blame for lengthy refund delays on to travel websites, claiming that they provided the low-cost airline with details that did not match customers’ information.
The firm claimed it had received thousands of complaints from customers of websites including Kiwi. com, Lastminute.com, On The Beach and Love Holidays
who were yet to get their money back for flights cancelled due to Covid-19.
These “screen scraper” websites book flights on behalf of customers using Ryanair’s own site.
They act as a middleman between airlines and customers, and do not share holidaymakers’ financial information with the carriers.
Instead, the carriers see details from “virtual” credit cards – which Ryanair said had made it far harder to return money. It also said it had received complaints from customers in cases where websites had already been refunded.
A spokesman for Love Holidays rejected the airline’s claims. A spokesman for On The Beach said “Ryanair has all the information required”.
Lastminute.com and Kiwi. com did not respond to requests for comment.