Ryanair shifts blame for late re­funds

The Daily Telegraph - Business - - Front Page - By Jonathan Jones

RYANAIR has sought to shift the blame for lengthy re­fund de­lays on to travel web­sites, claim­ing that they pro­vided the low-cost air­line with details that did not match cus­tomers’ in­for­ma­tion.

The firm claimed it had re­ceived thou­sands of com­plaints from cus­tomers of web­sites in­clud­ing Kiwi. com, Last­minute.com, On The Beach and Love Hol­i­days

who were yet to get their money back for flights can­celled due to Covid-19.

These “screen scraper” web­sites book flights on be­half of cus­tomers us­ing Ryanair’s own site.

They act as a mid­dle­man be­tween air­lines and cus­tomers, and do not share hol­i­day­mak­ers’ fi­nan­cial in­for­ma­tion with the car­ri­ers.

In­stead, the car­ri­ers see details from “vir­tual” credit cards – which Ryanair said had made it far harder to re­turn money. It also said it had re­ceived com­plaints from cus­tomers in cases where web­sites had al­ready been re­funded.

A spokesman for Love Hol­i­days re­jected the air­line’s claims. A spokesman for On The Beach said “Ryanair has all the in­for­ma­tion re­quired”.

Last­minute.com and Kiwi. com did not re­spond to re­quests for com­ment.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.