Ke­bab shops urge eaters to ditch app

The Daily Telegraph - Business - - Front Page - By Matthew Field

A GROUP of ke­bab shops and take­aways are re­belling against food de­liv­ery firms, call­ing on cus­tomers to “drop the app” amid anger over stiff fees.

The cam­paign, led by

BritShish, the trade pub­li­ca­tion, has called on cus­tomers to stop us­ing apps when they can pick up food them­selves.

Take­away own­ers say de­liv­ery firms take as much as 30pc com­mis­sion on many or­ders. Timur Ekin­gen, the editor of BritShish, claimed some restau­rants “can’t sur­vive with such high rates”.

How­ever, Uber Eats and De­liv­eroo said their apps had helped sup­port restau­rants dur­ing lock­down.

Mr Ekin­gen said sev­eral Lon­don restau­rant chains, in­clud­ing TAS Restau­rants, which has 16 branches, had joined the boy­cott.

A De­liv­eroo spokesman said its “com­mis­sion goes di­rectly to­wards cov­er­ing op­er­at­ing costs” in­clud­ing rider fees, and the firm had cam­paigned for a cut to VAT.

It pointed to a state­ment by the Ke­bab Al­liance, which rep­re­sents 17,000 out­lets, ar­gu­ing that de­liv­ery apps had been “vi­tal” in al­low­ing restau­rants to re­main open.

Uber Eats said it had “put in place a range of ini­tia­tives to help restau­rant part­ners” keep serv­ing in lock­down.

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