Zoom outage hits home workers as US schools return
THE video chat system Zoom suffered a rare outage yesterday that left many people unable to make video calls as they were working from home.
Reports of problems with the service began yesterday afternoon and continued for several hours, according to the website DownDetector, which tracks outages. It is unclear what caused the problem, although the service was dealing with an influx of new usage due to many US schools returning.
Zoom said it was aware of the problem and was investigating. Its status website displayed a “partial outage” for meetings and webinars, in which many people can follow a virtual presentation. Zoom said that it had resolved the issues, which started at around 1pm BST, by shortly after 6pm.
Zoom, known before the pandemic as a videoconferencing system for businesses, has become a lifeline for offices, social groups and official business as the pandemic has prevented inperson events.
Its shares have risen 320pc since the start of the year and usage has exploded, with the number of businesses using the app more than quadrupling year on year.
DownDetector data showed that while the outage appeared to be global, most reports came from the US East Coast, where the time was around 9am.
Last week, Google’s G Suite services, which include email and Google Docs, went down for several hours, creating problems for many home workers.