Zoom out­age hits home work­ers as US schools re­turn

The Daily Telegraph - Business - - Business - By James Tit­comb in San Fran­cisco

THE video chat sys­tem Zoom suf­fered a rare out­age yes­ter­day that left many peo­ple un­able to make video calls as they were work­ing from home.

Re­ports of prob­lems with the ser­vice be­gan yes­ter­day af­ter­noon and con­tin­ued for sev­eral hours, ac­cord­ing to the web­site Down­De­tec­tor, which tracks out­ages. It is un­clear what caused the prob­lem, al­though the ser­vice was deal­ing with an in­flux of new us­age due to many US schools re­turn­ing.

Zoom said it was aware of the prob­lem and was in­ves­ti­gat­ing. Its sta­tus web­site dis­played a “par­tial out­age” for meet­ings and we­bi­nars, in which many peo­ple can fol­low a vir­tual pre­sen­ta­tion. Zoom said that it had re­solved the issues, which started at around 1pm BST, by shortly af­ter 6pm.

Zoom, known be­fore the pan­demic as a video­con­fer­enc­ing sys­tem for busi­nesses, has be­come a life­line for of­fices, so­cial groups and of­fi­cial busi­ness as the pan­demic has pre­vented in­per­son events.

Its shares have risen 320pc since the start of the year and us­age has ex­ploded, with the num­ber of busi­nesses us­ing the app more than qua­dru­pling year on year.

Down­De­tec­tor data showed that while the out­age ap­peared to be global, most re­ports came from the US East Coast, where the time was around 9am.

Last week, Google’s G Suite ser­vices, which in­clude email and Google Docs, went down for sev­eral hours, cre­at­ing prob­lems for many home work­ers.

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