Watchdog gets official okay
THE WATERWAYS OMBUDSMAN, whose role is to resolve complaints about the Canal & River Trust which have not been satisfactorily dealt with by CRT’s internal complaints procedure, has been given official approval by the Chartered Trading Standards Institute. The Ombudsman scheme has been dealing with complaints about CRT and its predecessor British Waterways since 1993, but as of this year, the new Alternative Dispute Resolution for Consumer Disputes Regulations mean that all such services must be certified by a Government approved body.
The present Ombudsman, Andrew Walker, who took over in 2012, said that the approval “recognises the continuing commitment to the provision of that service”.
Anyone wishing to refer a complaint about CRT should see waterways-ombudsman.org