Watchdog gets of­fi­cial okay

Canal Boat - - News -

THE WA­TER­WAYS OM­BUDS­MAN, whose role is to re­solve com­plaints about the Canal & River Trust which have not been sat­is­fac­to­rily dealt with by CRT’s in­ter­nal com­plaints pro­ce­dure, has been given of­fi­cial ap­proval by the Char­tered Trad­ing Stan­dards In­sti­tute. The Om­buds­man scheme has been deal­ing with com­plaints about CRT and its pre­de­ces­sor Bri­tish Wa­ter­ways since 1993, but as of this year, the new Al­ter­na­tive Dis­pute Res­o­lu­tion for Con­sumer Dis­putes Reg­u­la­tions mean that all such ser­vices must be cer­ti­fied by a Gov­ern­ment ap­proved body.

The present Om­buds­man, An­drew Walker, who took over in 2012, said that the ap­proval “recog­nises the con­tin­u­ing com­mit­ment to the pro­vi­sion of that ser­vice”.

Any­one wish­ing to re­fer a com­plaint about CRT should see wa­ter­ways-om­buds­man.org

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