Boaters hap­pier - ex­cept in London

Canal Boat - - News -

BOATERS’ SAT­IS­FAC­TION with the Canal & River Trust’s run­ning of the wa­ter­ways sys­tem is con­tin­u­ing to im­prove over­all – but there are re­gional vari­a­tions, with London boaters the un­hap­pi­est. These are the head­line fig­ures of the an­nual Boat Own­ers’ Views sur­vey.

The an­nual check aims to seek the views of all CRT boaters over a three-year cy­cle, by tar­get­ing onethird of li­cence hold­ers each year. The re­sponses re­ceived this year from 1,160 re­spon­dents show an over­all favourable im­pres­sion: The per­cent­age that were happy with their boat­ing ex­pe­ri­ence jumped from 68 last year to a five-year high of 76 per­cent 65 per­cent now trust CRT to run the wa­ter­ways (up from 63) Sat­is­fac­tion with over­all upkeep of the wa­ter­ways rose from 75 to 77 per­cent How­ever re­spon­dents were less happy with how CRT pri­ori­tises its spend­ing, the fig­ure drop­ping from 40 to 37 per­cent. And a con­sid­er­able re­gional split saw the hap­pi­est boaters in the Wales & Bor­ders re­gion, with the least sat­is­fied in London, where the pro­por­tion who would rec­om­mend the wa­ter­ways to oth­ers has fallen from 50 per­cent in 2015 to 42 per­cent in 2016 and 39 per­cent this year.

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