Praise for CRT in licence hold-up, water restrictions, let fishermen know you’re coming
We intend to move our boat from the CRT network onto the River Thames and duly applied for a River Thames licence. Incidentally this is a licence for which we have to pay the full year fee for but will gain only a few months of use.
We sent off our application, but after several days the cheque had not been banked so a call was made to the Environment Agency boat registration service to check on progress of our application. Four calls were made, the first at 9am and each call handler insisted they could help but after wasting each party’s time, the calls resulted in us being asked to call back again in 30 minutes.
The only common answer was ‘well we have ten working days to process applications’. It proved impossible to establish whether the licence had been received by EA or whether it was being processed.
The fifth call to EA confirmed the application had been received and the call handler asked whether we had considered a CRT Gold Licence. We hadn’t up to that point but being faced with calling back once again in 30 minutes and enduring another long wait to get through, we called the CRT.
Our first call around 4.30pm to CRT was answered with confidence, ownership and a proposal as to how they could help – brilliant work CRT.
After consideration a second call was made around 4.45pm and the fee paid for the Gold Licence, knowing we were under time pressure to receive this paper licence ( EA insistence that physical paper licence has to be issued) the call-handler offered to help expedite the issue of this licence.
The CRT excelled in getting us the paper licence the very next morning.
Plenty has been said about EA’s poor service to boaters but let us all truly value the changes that have been made by CRT to excel in their customer service.
E.D., via email (full details supplied)