In May 2013, I bought a new Fiesta 1.6 Zetec fitted with a Powershift automatic gearbox from Ford Retail. Very soon after, I found that the car shuddered around 2000rpm, mostly when accelerating through the lower gears. When I complained, Ford all but denied that the fault existed, but even after three visits to workshops, the problem remains. In September 2016, Ford gave me an extended warranty of five years or 100,000 miles, but this did little to appease me.
Looking on the internet, I note that there are hundreds of complaints similar to mine in America, Australia and Canada. In many cases, Ford has been taken to court. I find it odd that I can find very little action in the UK. I am anxious to know if the Fords in these countries are fitted with a Powershift gearbox similar to mine. Terry Moxon
The Powershift gearbox fitted to American, Canadian and Australian vehicles is the same as the one in your Fiesta. The problem of shuddering you are experiencing is one that has been reported by many UK owners, with the worst affected vehicles seemingly those registered in 2013. Ford did publish two field service actions regarding the problem: 4W567 – DPS6/6DCT250 Warranty Extension and 14M02 Transmission Control Module warranty extension.
The first action that should have been taken was to update the software to the transmission control module. If the fault was still present, then the clutch pack and oil seals in the gearbox should have been replaced, as the clutches may have been contaminated due to oil seal leaks.
It may help to have an understanding of how the Powershift gearbox works. It is similar in design to the VAG DSG gearbox, using two sets of gears and two clutches. The gearbox selects the next gear that will be needed and, when required, the clutches will disengage one gear train and connect the other. The idea is that, unlike a conventional automatic, there is no fluid drive and consequently no loss through the fluid drive, which gives a better mpg figure from an automatic. The software was modified to ensure a smoother change, but if the clutch plates are damaged or were damaged by incorrect changes carried out by the software, the problem will not be rectified purely by a software update.
Having said all that, it surprises me that the Ford dealer has been ostrichlike about the problem with your vehicle. The details of the lawsuit in the USA can be found at this website: http://bit.
ly/2tajw9h. It’s surprising that similar consumer action was not taken in the UK, although it has been mentioned on UK Ford online forums that contacting
BBC Watchdog might be worthwhile. If your dealer is still in denial, I would try going directly to Ford UK; their telephone number is 020 3564 4444. Failing any satisfaction the next step is to contact www.themotorombudsman.org. The Motor Ombudsman is a certified alternative dispute resolution provider who can assist with problems that arise between consumers and codeaccredited businesses such as Ford.