MP STEPS IN TO RESOLVE V5 ISSUE
I am pleased to report that following my correspondence with you (‘DVLA troubles with my Triumph Stag’s V5C’, 17 February) and intervention by my local MP, the Rt Hon Paul Scully, the issue has been resolved.
The DVLA has acknowledged its error and rectified the situation; I have now received in the post a new V5 certificate with my original registration number.
Without the intervention of my local member of parliament, I’m not sure this matter would have been resolved as I had exercised all channels available. I certainly would not have received a letter of apology from Kathryn Cohen at the DVLA’s customer complaint team. I think it would be prudent to advise your readers that they should not settle for decisions made by DVLA that are plainly wrong, even if it does take several weeks and the involvement of an MP.
All this because the agency’s licensing team could not get their heads around the fact that there was a gap of two years between the manufacture date (June 1976) and registration date (June 1978). Ian Banks, Sutton, Surrey
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