Club’s subs ‘night­mare’

Classic Car Weekly (UK) - - News -

A ma­jor club is re­view­ing its poli­cies af­ter 80 peo­ple in­ad­ver­tantly ended up pay­ing for mem­ber­ship twice.

Sec­re­tary of the 1164-mem­ber Austin A30-A35 Own­ers’ Club, Harry Dou­glas de­scribed the sit­u­a­tion, as ‘a to­tal night­mare’, The club had started to ac­cept pay­ments by PayPal last Novem­ber, and ad­vised mem­bers there would be mem­ber­ship re­newal forms in two is­sues of the club mag­a­zine.

‘This seems to have con­fused the mem­ber­ship,’ he says. Mat­ters were not helped by the mag­a­zine’s printer putting an out-of­date mem­ber­ship form in the sec­ond is­sue.

‘The printer did try to cor­rect its mis­take by send­ing out another re­minder at its ex­pense, but as no ex­pla­na­tion was in­cluded as re­quested this fur­ther com­pounded the con­fu­sion,’ Harry

says. ‘This third form was sent to all mem­bers, in­clud­ing those who had al­ready paid. I got my first per­son pay­ing twice in Jan­uary. Mem­bers who had used the PayPal op­tion paid again.’

One mem­ber even paid three times, cash at the NEC, PayPal in Jan­uary and a cheque in Fe­bru­ary. Oth­ers sent a cheque both months and even­tu­ally Harry re­ceived some 80 un­nec­es­sary pay­ments.

‘This was most un­fior­tu­nate,’ he says. ‘We have ad­vised mem­bers about it and re­im­bursed them as ap­pro­pri­ate. Steps are in place to en­sure this will never hap­pen again. Nick Larkin

Some A30 and A35 own­ers had paid three times.

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