NAMA CUS­TOMER CHAR­TER

Classic Car Weekly (UK) - - This Week -

NAMA mem­bers pledge the fol­low­ing to cus­tomers:

To pro­mote ‘best prac­tice’ in the in­dus­try.

To be fair to both seller and pur­chaser.

To en­deav­our to pro­tect the pur­chaser against de­fect in ti­tle.

To com­mit to the NAMA Code of Prac­tice.

To en­sure all staff are fa­mil­iar with cus­tomers’ rights un­der the code.

To have an iden­ti­fi­able pro­ce­dure for the han­dling of com­plaints.

To pro­vide ac­cess to an in­de­pen­dent ar­bi­tra­tion fa­cil­ity.

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