NAMA CUSTOMER CHARTER
NAMA members pledge the following to customers:
To promote ‘best practice’ in the industry.
To be fair to both seller and purchaser.
To endeavour to protect the purchaser against defect in title.
To commit to the NAMA Code of Practice.
To ensure all staff are familiar with customers’ rights under the code.
To have an identifiable procedure for the handling of complaints.
To provide access to an independent arbitration facility.