When it goes wrong

Classic Car Weekly (UK) - - This Week -

Should you be un­happy with any as­pect of the work, al­ways speak to your re­storer first, to see if the prob­lem can be re­solved. An­drew Leakey, head of the dis­pute res­o­lu­tion depart­ment at na­tional law firm, Stephen­sons, says that any guar­an­tees should not af­fect your statu­tory rights, which are cov­ered un­der the Con­sumer Rights Act 2015.

He says: ‘All work should be un­der­taken with rea­son­able care and skill; any in­for­ma­tion that has been said, or writ­ten, is bind­ing, even if it is agreed in stages.’

As ex­tra work is likely to be found when a car is stripped, a re­storer may pro­vide an ini­tial es­ti­mate, rather than a pre­cise quo­ta­tion but, where the ex­tra work’s price is not agreed be­fore­hand, the rate must be ‘rea­son­able’. How­ever, any­one ex­pect­ing £1000’s worth of re­pairs to be of the same stan­dard as a £100k resto are un­likely to suc­ceed in a court claim.

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