When it goes wrong
Should you be unhappy with any aspect of the work, always speak to your restorer first, to see if the problem can be resolved. Andrew Leakey, head of the dispute resolution department at national law firm, Stephensons, says that any guarantees should not affect your statutory rights, which are covered under the Consumer Rights Act 2015.
He says: ‘All work should be undertaken with reasonable care and skill; any information that has been said, or written, is binding, even if it is agreed in stages.’
As extra work is likely to be found when a car is stripped, a restorer may provide an initial estimate, rather than a precise quotation but, where the extra work’s price is not agreed beforehand, the rate must be ‘reasonable’. However, anyone expecting £1000’s worth of repairs to be of the same standard as a £100k resto are unlikely to succeed in a court claim.