In Issue 503 (News, page 7) you asked readers whether we’ve used Amazon’s loophole for £10 refunds. I can confirm that the company offers refunds for a wide variety of items (books, DVDS, cables etc). I’m slightly ashamed to admit this because it may expose me as an Amazon addict, but I tend to buy something every day from the site. With so many items turning up on my doormat, it’s inevitable that some won’t work - and it’s these that I claim refunds for. I would consider it a real hassle to have to package and post them back to Amazon, so I’m glad that the company takes it on trust that they are broken.
I would strongly urge people not to abuse this loophole, though. Amazon may be drowning in money, but it won’t want to be taken for a ride. I’m sure it would close the loophole in a flash if the trickle of refunds turned into a flood.
I’m very nervous about the impact of Amazon’s £10 refund loophole. What happens if customers get so used to it that they expect other sites, without Amazon’s billions, to also provide the loophole? I run a small business online, selling car accessories. There’s no way I could survive if my customers en masse demanded refunds for small purchases. I would urge readers to think twice about using it, and consider how ordinary businesses may be affected.