Is an unregistered warranty invalid?
QI bought a Samsung vacuum cleaner in July 2015, with a warranty card stating a twoyear warranty period. It broke in August 2017. Samsung have no record of my registering the warranty, so say I’ve no claim. If you fail to register an appliance does this invalidate the warranty?
AYes it does in the majority of cases. You typically have between 28 and 30 days to register free warranties that manufacturers and retailers offer. These are voluntary - companies don’t have to provide them. In effect it’s a way for companies to say ‘we stand by the quality of our product and if it fails we’ll repair or replace the goods’. They must stick to the terms and conditions in the warranty. Leon’s warranty was free, so there’s little he can do beyond asking Samsung for a refund or replacement as a goodwill gesture.
Extended warranties are a different matter. These are paid-for insurance policies that retailers push you to buy at the point of sale, though you don’t have to make your mind up there and then. To hit their targets sales staff sometimes say warranties are available on that day only, but this is nonsense. You actually have 45 days after purchase to buy it at the same price initially offered.