Is an un­reg­is­tered war­ranty in­valid?

Computer Active (UK) - - Consumeractive -

QI bought a Sam­sung vac­uum cleaner in July 2015, with a war­ranty card stat­ing a twoyear war­ranty pe­riod. It broke in Au­gust 2017. Sam­sung have no record of my reg­is­ter­ing the war­ranty, so say I’ve no claim. If you fail to reg­is­ter an ap­pli­ance does this in­val­i­date the war­ranty?

Leon Wil­liams

AYes it does in the ma­jor­ity of cases. You typ­i­cally have be­tween 28 and 30 days to reg­is­ter free war­ranties that man­u­fac­tur­ers and re­tail­ers of­fer. Th­ese are vol­un­tary - com­pa­nies don’t have to pro­vide them. In ef­fect it’s a way for com­pa­nies to say ‘we stand by the qual­ity of our prod­uct and if it fails we’ll re­pair or re­place the goods’. They must stick to the terms and con­di­tions in the war­ranty. Leon’s war­ranty was free, so there’s lit­tle he can do be­yond ask­ing Sam­sung for a re­fund or re­place­ment as a good­will ges­ture.

Ex­tended war­ranties are a dif­fer­ent mat­ter. Th­ese are paid-for in­sur­ance poli­cies that re­tail­ers push you to buy at the point of sale, though you don’t have to make your mind up there and then. To hit their tar­gets sales staff some­times say war­ranties are avail­able on that day only, but this is non­sense. You ac­tu­ally have 45 days af­ter pur­chase to buy it at the same price ini­tially of­fered.

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