QI bought a Linx 810 Windows 10 tablet from Amazon Marketplace trader GSM M. I tried to update the operating system but wasn’t able to. Linx told me I was sent the wrong tablet. But GSM M and Amazon say that because 90 days have passed since purchase I’m too late to return it. What can I do? John Macdonald
AJohn can make a claim with Amazon. Following our intervention, it has agreed to extend the 90 days normally given by its ‘A-to-z’ guarantee ( www.snipca.com/ 26295). He’s entitled to a full refund from the seller because, as Linx has confirmed, he was sent the wrong tablet. GSM M either posted incorrect info in the product description, or sent John the wrong tablet. This may have been an innocent mistake, but it’s still incompetent.
We’ve explained this to GSM M, but haven’t heard back. The company, based in Barking, has a good customer rating – 93 per cent positive over the past 12 months, based on 275 reviews ( www. snipca.com/26294). This rises to 96 per cent for GSM M’s ‘lifetime’ on Amazon, based on over 4,200 reviews. We’re hopeful that, with a healthy reputation to maintain, the company will see sense and refund John.