Amazon helpline scammers
How much unofficial Amazon helplines charge per minute
When online shopping goes wrong, it’s good to be able to talk to a human. But if you go searching for a contact number for Amazon, you could be in for a very expensive call. Rogue ‘connection services’ have recently been popping up on Google advertising fake numbers. When you call, you’re connected to Amazon, but on a premium-rate line costing as much as £3.60 a minute.
Even staff on Amazon’s own Twitter feed have been fooled, having inadvertently directed customers to these premium-rate services. Clearly, Amazon needs to do better: its customer-service line should be much more prominently advertised, so there’s no doubt what the real number is.
But the true villains, of course, are the ones raking in the lucrative profits. Remember, it’s illegal for a company to charge premium rates for after-sales service. If your call starts with a warning about fees, hang up and keep looking for the real number. And if you do need to get in touch with Amazon, the number is 0800 279 7234. It won’t cost you a penny.