Ama­zon helpline scam­mers

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How much un­of­fi­cial Ama­zon helplines charge per minute

When on­line shop­ping goes wrong, it’s good to be able to talk to a hu­man. But if you go search­ing for a con­tact num­ber for Ama­zon, you could be in for a very ex­pen­sive call. Rogue ‘con­nec­tion ser­vices’ have re­cently been pop­ping up on Google ad­ver­tis­ing fake num­bers. When you call, you’re con­nected to Ama­zon, but on a pre­mium-rate line cost­ing as much as £3.60 a minute.

Even staff on Ama­zon’s own Twit­ter feed have been fooled, hav­ing inad­ver­tently di­rected cus­tomers to these pre­mium-rate ser­vices. Clearly, Ama­zon needs to do bet­ter: its cus­tomer-ser­vice line should be much more promi­nently ad­ver­tised, so there’s no doubt what the real num­ber is.

But the true vil­lains, of course, are the ones rak­ing in the lu­cra­tive prof­its. Re­mem­ber, it’s il­le­gal for a com­pany to charge pre­mium rates for af­ter-sales ser­vice. If your call starts with a warn­ing about fees, hang up and keep look­ing for the real num­ber. And if you do need to get in touch with Ama­zon, the num­ber is 0800 279 7234. It won’t cost you a penny.

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