Do I have any rights for out-of-warranty PC?
Q I bought an HP Envy x360 laptop-tablet (pictured below) just over a year ago from PC World. The USB 3.0 port stopped working and PC World charged me £60 for a repair because I was outside of the warranty. This didn’t work and it now wants £500 to install a new motherboard. Can you advise me? Dave Price
A PC World is relying on the warranty and ignoring statutory law. To avoid paying £500 for a new motherboard he might need to prove that it is inherently faulty. He will need to pay to get it examined by an independent computer-repair shop, and tell PC World that if an inherent fault is found it must reimburse him the cost of the test. But it wouldn’t have to refund Dave the full price of the laptop because he has already got a year’s use from it. PC World may dispute this result by saying the fault was caused by accidental damage, which is always possible. But we wouldn’t accept that the fault could have been caused by wear and tear because the laptop is relatively