Do I have any rights for out-of-war­ranty PC?

Computer Active (UK) - - Con­sumer­ac­tive -

Q I bought an HP Envy x360 lap­top-tablet (pic­tured below) just over a year ago from PC World. The USB 3.0 port stopped work­ing and PC World charged me £60 for a re­pair be­cause I was out­side of the war­ranty. This didn’t work and it now wants £500 to in­stall a new moth­er­board. Can you ad­vise me? Dave Price

A PC World is re­ly­ing on the war­ranty and ig­nor­ing statu­tory law. To avoid pay­ing £500 for a new moth­er­board he might need to prove that it is in­her­ently faulty. He will need to pay to get it ex­am­ined by an in­de­pen­dent com­puter-re­pair shop, and tell PC World that if an in­her­ent fault is found it must re­im­burse him the cost of the test. But it wouldn’t have to re­fund Dave the full price of the lap­top be­cause he has al­ready got a year’s use from it. PC World may dispute this re­sult by say­ing the fault was caused by ac­ci­den­tal dam­age, which is al­ways pos­si­ble. But we wouldn’t ac­cept that the fault could have been caused by wear and tear be­cause the lap­top is rel­a­tively


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