Ab­sorb­ing costs

Computer Shopper - - LETTERS -

You may be in­ter­ested in my ex­pe­ri­ence with a Canon Pixma iP4500 printer. This had been work­ing per­fectly for some years, giv­ing ex­cel­lent re­sults. A few weeks ago it stopped print­ing with an er­ror mes­sage say­ing that it needed ser­vic­ing.

I con­tacted Canon, which ad­vised that the ink ab­sorber was full and would have to be re­placed, and this could be done at a small cost. This small cost turned out to be £39.50 plus ma­te­ri­als plus car­riage plus VAT, which meant that the cost of re­pair ex­ceeded the value of the printer.

I again con­tacted Canon for ad­vice on how to re­place or clean the ink ab­sorber and was told that this could not be done by the cus­tomer “for health and safety reasons”.

I had a per­fectly good printer, which re­quired an ap­par­ently sim­ply ser­vice and now have a use­less piece of junk. Bert Poole

Look­ing around, it ap­pears as though the job is fid­dly, rather than com­plex, al­though it’s com­par­a­tively hard to get the right parts. Un­for­tu­nately, print­ers are of­ten sold cheaply, with man­u­fac­tur­ers mak­ing money from sell­ing ink later. It’s ex­tremely waste­ful, but in this sit­u­a­tion a new printer with a new war­ranty makes more sense.

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